Hi, I’m
Dewi Utari Hadi
Account Manager
Jakarta
Summary
Dynamic Account Manager with a proven track record at Adicipta Inovasi Teknologi, excelling in client relationship management and achieving high retention rates. Skilled in negotiating contracts and implementing CRM systems, I foster collaboration and drive performance, ensuring client satisfaction through exceptional service and proactive communication.
Overview
7
years of professional experience
Work History
Adicipta Inovasi Teknologi
Account Manager
08.2023 - Current
Job overview
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
PT Jati Piranti Solusindo
Account Manager
02.2023 - 07.2023
Job overview
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
Self Employed
Phone Resale
10.2022 - 02.2023
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
PT Prima Vista Solusi
Account Executive
10.2018 - 10.2022
Job overview
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Education
University of IndonesiaDepok, Indonesia
Bachelor of Administration from Public Administration
04.2001
University Overview
- Tanoto Scholars, 2019 from Tanoto Foundation
Skills
Account management
Timeline
Account Manager
Adicipta Inovasi Teknologi
08.2023 - Current
Account Manager
PT Jati Piranti Solusindo
02.2023 - 07.2023
Phone Resale
Self Employed
10.2022 - 02.2023
Account Executive
PT Prima Vista Solusi
10.2018 - 10.2022
University of Indonesia
Bachelor of Administration from Public Administration
04.2001
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