Dhian Dewi Ekawati

Responsibility

• Oversaw 2 ATMs, 4 TLs, 50 TMRs, CLM, 3 CLOs and the Quality Assurance team.
• Manage Telemarketing Department and Creditlife operation for optimal outcomes.
• Supported and monitored marketing programs for bank staff to boost performance.
• Developed and executed strategic campaign planning.
• Led Telemarketing teams, driving effective performance through strategic oversight.
• Empowered frontline leaders with leadership analytical, coaching, and motivational support.
• Compiled data for monthly reporting to inform strategic decisions.
• Fostered strong relationship with departments and partner to enhance collaboration.
• Planned resource allocation, ensuring financial viability of Creditlife initiatives.
• Supported and managed Creditlife implementation, advancing the business model.
• Developed competitive compensation and benefits packages for sales teams.
• Monitored market position to ensure competitiveness and industry leadership.
• Participant in monthly business reviews to drive continuous improvement.

Responsibility

• Oversaw 2 ATMs, 5 TLs, 70 TMRs, 6 WIS, and the Quality Assurance team.
• Manage Telemarketing Department and NNBS with a focus on efficiency and performance.
• Supported and monitored marketing programs for bank staff ensuring alignment with strategic goals.
• Developed and implemented comprehensive campaign planning initiatives.
• Manage a full variable model call center to optimize operations.
• Monitored telemarketing activities to drive effective performance.
• Supported frontline leaders with leadership analytical, coaching, and motivational strategies.
• Compiled comprehensive information for the generation of monthly reports.
• Maintained strong relationships with other departments and strategic partners.
• Actively participated in monthly business reviews to asses and improve performance.

Responsibility

• Handled 3 ATM's, 12 TL's, 150 TMRs, Sales Support team and Trainers
• Managing Telemarketing Department both Inhouse and Offsite
• Set campaign planning
• Matrix to local and Regional
• TM Budgeting
• Managing full variable model call center and insource included
• Leads and monitors activities of Telemarketing to ensure effective performance
• Supporting front liners leaders in Leadership, analytical, coaching & motivational
• Compile all information for the generation of monthly report
• Maintain good relationship with other department and Partners
• Involving monthly business review with partners to support DM

Responsibility

• Handled 2 ATMs, 10 TLs, and 100 TMRs
• Managing Telemarketing Department both Inhouse
• Set campaign planning
• Managing full variable model call center and insource included
• Leads and monitors activities of Telemarketing to ensure effective performance
• Supporting front liners leaders in Leadership, analytical, coaching & motivational
• Compile all information for the generation of monthly report
• Maintain good relationship with other department and Partners
• Involving monthly business review with partners to support DM

Responsibility

• Handled 4-5 accounts, 2 ATMs, 10 SPVs,100TMRs
• Leads and monitors activities of Telemarketing to ensure effective performance
• Set up business plan, sales plan and sales process
• Supporting front liners leaders in Leadership, analytical, coaching & motivational
• Compile all information for the generation of monthly report
• Maintain good relationship with other department and Partners
• Involving monthly business review with partners to support RM

Responsibility

• Handled 4-5 accounts, 3 ATMs, 3RMEs, 10 SPVs and 100 TMRs
• Supporting Manager to execute Business Plan, Sales Plan & Sales Process
• Controlling & Monitoring Sales Process
• Supporting front liners leaders in Leadership, analytical & motivational
• Continue to enhance affinity partners relationship management and ensure a consistent improvement of TM business through sophisticated CVM and PDS tools to achieve the sales target
• Prepare for business process, set up campaign and product launching

Responsibility

• Handled 1- 3 account, 3 SPV and 30 TMRs
• Supporting Assistant Manager to execute Business Plan, Sales Plan & Sales Process
• Controlling & Monitoring Sales Process
• Supporting front liners leaders in Leadership, analytical & motivational
• Monitor and update personal development plans and set goals for future performance
• Communicate and ensure all supervisors conduct regular performance updates to all the team at call floor

Responsibility

• Handled 10 TMRs
• Develop new telemarketers to meets daily target , review and recognize performance and motivation
• Controlling and Monitoring Sales Process by hourly updates
• Provide coaching to team members with combination of techniques including side by side, group sessions, monitoring and call recording
• Engage with the staff to drive sales through the presence and approach to give more spirit and provide the level of energy in the team

Responsibility

• To sell the products by calling prospective clients effectively and procedures to achieve specific sales target and goals.