Dian Siswanto
Professional in Human Resource
Jakarta Selatan
Summary
Hi, I’m Dian Siswanto, with over 11 years of experience in Human Resources and various other functions. In my most recent role, I served as the Head of Human Capital & Organization Development at PT Penjaminan Infrastruktur Indonesia (Persero), a special mission vehicle under the Ministry of Finance. I was responsible for managing the entire employee lifecycle, HR operations, and organizational development—ranging from manpower planning and recruitment to performance management and employee transitions. I specialize in aligning HR initiatives with business goals, fostering a positive organizational culture, and driving talent development. Currently, I work as an independent consultant, offering HR advisory services and business coaching.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
Work History
Senior Human Resources Consultant
PT. RASH PRATAMA KARYA
10.2024 - Current
- Role as Business coach is to Identify clients' business needs and goals, developing action plans to achieve these goals, assisting clients in implementing these plans, evaluating progress, and providing feedback to help clients overcome obstacles and develop solutions.
- Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
- Collaborated with executive leadership to develop strategic workforce plans that supported long-term organizational growth objectives.
- Implemented effective succession planning strategies to ensure smooth leadership transitions and continued business success.
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
HEAD OF HUMAN CAPITAL & OD
PT Penjaminan Infrastruktur Indonesia (Persero)
03.2022 - 08.2024
- Responsible for Human Capital & Organization Development
- Strategic Plan of HCOD Programme & Project
- Lead HCOD Operations
- Create engagement programme
- Plan MPP & execution
- Execution for performance management
- Execution for talent management & development
- Create career development & execution
HEAD OF HUMAN RESOURCE
IDSTAR & IFT GROUP
Jakarta, Indonesia
05.2021 - 12.2021
- Responsible for Human Resource & General affair Management
- Business Partner to All CEO & COO
- Talent Acquisition Strategy & Implementation
- Organization Development
- Lead HR Operations, & General Affair
- Set up Automation Performance Management
- Employee culture & engagement development
- Industrial Relation
VP HRBP COMMERCIAL
INDOSATOOREDOO
Jakarta, Indonesia
10.2013 - 01.2021
- Company Overview: Telco Industry, Sales & Service, Technology, Consumer Business, B2B Business
- Responsible for Business to achieve Company goal related to HR Strategy Management & Implementation
- Man Power Planning & Turn Over prevention
- Organization Development
- Performance Management Implementation
- To lead HR Team in Regional
- Talent & career Management implementation
- Talent Acquisition Strategy & Implementation
- Employee engagement & culture management
- Telco Industry, Sales & Service, Technology, Consumer Business, B2B Business
SALES & CUSTOMER SERVICE MANAGER
INDOSATOOREDOO
Jakarta, Indonesia
04.2011 - 10.2013
- Responsible for Sales & Customer Service in Sumatera Region
- Planning, set up target & executing sales & service in gallery
- Budget planning & reporting
- Managing Gallery team & operations
- Complain handling to Customer
- Customer relationship
VAS SALES & RETENTION MANAGEMENT
INDOSATOOREDOO
02.2008 - 03.2011
- Responsible for Value added Service Sales & Retention Management
- Setting up Vas Sales from beginning
- Partnership with 3rd party / content provider
- Churn Management
- Retention Management
- Indosat Community set up
COLLECTION MANAGEMENT
INDOSATOOREDOO
03.2000 - 02.2008
- Responsible for decreasing Baddebt rate and churn prevention
- Setting up KPI for Baddebt rate
- Managing outstanding below 120 days
- Developing policy, system automation for collection for all team region
- Partnership with 3rd party / Outsourcing collection Agency
AUTHORIZATION STAFF
MALAYSIA BORNEO FINANCE (MBF)
Jakarta, Indonesia
01.1997 - 09.1997
- Responsible for authorise credit card transaction
- Authorisation for highest credit card transaction
- Authorisation for new transaction
- Validation for data transaction
- Fraud prevention by monitoring transaction
- Reporting
Education
MBA - Human Resource Management
MERCU BUANA UNIVERSITY
Jakarta, JK 01.2014 - 01.2016
Skills
- HR Strategy Management
- Leadership coaching
- Labor law compliance
- Performance evaluation
- Policy and procedure development
- Employee coaching
- Career pathing
- Employee engagement
- Risk management
- Training programs
- Job analysis
- Recruitment management
- Team collaboration
Timeline
Senior Human Resources Consultant
PT. RASH PRATAMA KARYA
10.2024 - Current
HEAD OF HUMAN CAPITAL & OD
PT Penjaminan Infrastruktur Indonesia (Persero)
03.2022 - 08.2024
HEAD OF HUMAN RESOURCE
IDSTAR & IFT GROUP
05.2021 - 12.2021
MBA - Human Resource Management
MERCU BUANA UNIVERSITY
01.2014 - 01.2016
VP HRBP COMMERCIAL
INDOSATOOREDOO
10.2013 - 01.2021
SALES & CUSTOMER SERVICE MANAGER
INDOSATOOREDOO
04.2011 - 10.2013
VAS SALES & RETENTION MANAGEMENT
INDOSATOOREDOO
02.2008 - 03.2011
COLLECTION MANAGEMENT
INDOSATOOREDOO
03.2000 - 02.2008
AUTHORIZATION STAFF
MALAYSIA BORNEO FINANCE (MBF)
01.1997 - 09.1997
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