Diana Fitriah
Depok
Summary
Dynamic F&B Manager with strengths in overseeing food and beverage outlet operations. Drives performance by utilising balanced scorecards to track departmental success. Enhances guest satisfaction through meticulous monitoring of financial results and positive feedback.
Overview
14
14
years of professional experience
Work History
F&B Manager
JW Marriott Hotel Jakarta
11.2025 - Current
- Assisted in overseeing food and beverage outlet operations on a daily basis within the hotel.
- Supported maintenance of departmental balanced scorecard to track performance.
- Contributed to maximising outlet performance by ensuring positive guest reviews and monitoring monthly financial results.
Quality Service Manager
The Bimasena
05.2024 - 11.2025
- Assisted team in delivering quality service to members and non-members at Bimasena & The Rooang.
- Supported daily operations by implementing management standards on the operational floor.
- Facilitated exceptional service delivery by the team through adherence to set guidelines.
Outlet General Manager
Fairmont Hotel Jakarta
09.2022 - 07.2023
- Managing Spectrum All Day Dining Restaurant and Sapori Italian Deli
Alto Italian Restaurant and Bar Manager
Four Seasons Hotel Jakarta
09.2019 - 09.2022
Palm Court All Day Dining Restaurant Manager
Four Seasons Hotel Jakarta
04.2016 - 08.2019
- (Pre-opening Team)
All Day Dining Restaurant Manager
Mandarin Oriental Hotel Jakarta
08.2015 - 04.2016
Restaurant Manager
Shangri-La Hotel Jakarta
01.2015 - 06.2015
- Rosso Italian Restaurant
Senior Restaurant Manager
Four Seasons Hotel Jakarta
05.2012 - 12.2014
- The Steak House
Education
Diploma -
Sahid Tourism and Higher Education
01.2001
SMU -
SMUN 46
South Jakarta01.1998
SMP -
SMP 56
South Jakarta01.1995
Skills
- Ms Office
- Profit & Loss
- POS Micros Fidelio
- Cashiering
- EDC machine
- Opera
- On tract system
- Talenta
Custom Section
08128546423
References
- Budi Widodo, Resort Manager, Four Seasons Desroches Island (Seychelles), Budi.widodo@Fourseasons.com, +8618317054794
- Philip Walasary, Executive Chef, Tentrem Hotel Yogyakarta, Philip.walasary@hoteltentrem.com, +6282147404266
- Seto Hari Marsono, General Manager, Mercure & Ibis Samarinda, Setomarsono@Gmail.com, +6281382367112
- Alfi Ardian, Executive Sous Chef, Tentrem Hotel Semarang, smg.exesouschef@hoteltentrem.com, +6281806007680
- Desiree Merlina, Director Of Public Relation, St.Regist Jakarta, Desiree.merlina@stregis.com, +8129506161
- Marco Violano, Executive Chef, Four Seasons Hotel Jakarta, Marco.violano@fourseasons.com, +6287700107888
Hobbies and Interests
- Traveling
- Cooking
- Decorating
- Gardening
Personal Information
- Height: 155 cm
- Weight: 48 Kg
Timeline
F&B Manager
JW Marriott Hotel Jakarta
11.2025 - Current
Quality Service Manager
The Bimasena
05.2024 - 11.2025
Outlet General Manager
Fairmont Hotel Jakarta
09.2022 - 07.2023
Alto Italian Restaurant and Bar Manager
Four Seasons Hotel Jakarta
09.2019 - 09.2022
Palm Court All Day Dining Restaurant Manager
Four Seasons Hotel Jakarta
04.2016 - 08.2019
All Day Dining Restaurant Manager
Mandarin Oriental Hotel Jakarta
08.2015 - 04.2016
Restaurant Manager
Shangri-La Hotel Jakarta
01.2015 - 06.2015
Senior Restaurant Manager
Four Seasons Hotel Jakarta
05.2012 - 12.2014
Diploma -
Sahid Tourism and Higher Education
SMU -
SMUN 46
SMP -
SMP 56