Summary
Overview
Work History
Skills
Timeline
Generic

Diana Tran

Vancouver

Summary

An enthusiastic, genuine and empathetic team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Intermediate Customer Success Representative

Plenty of Fish
10.2022 - 09.2023
  • Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
  • Collaborated with cross-functional teams to ensure seamless customer experiences across all touchpoints.
  • Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
  • Managed day to day tasks using systems including Zendesk, Salesforce, Google Workspace and Microsoft Teams.

Founder/Operations Manager

High Vibes Crystal
12.2020 - 09.2023
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Monitored online presence on Instagram, TikTok and Facebook of company's brand to engage with users and strengthen customer relationships.
  • Promoted delivery productivity by accurately labeling and organizing shipments.
  • Conducted sales through Instagram and Facebook live broadcasting.

Server

JOEY
05.2019 - 01.2021
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular and new customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Activity Leader/Camp Counselor

Boys and Girls Club
06.2017 - 09.2018
  • Worked with children of varying age, interest, skill and developmental levels.
  • Kept activity rooms and equipment organized and clean.
  • Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
  • Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
  • Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.

Skills

  • Genuine and Empathetic Team-player
  • Creative Problem Solving
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Scheduling

Timeline

Intermediate Customer Success Representative

Plenty of Fish
10.2022 - 09.2023

Founder/Operations Manager

High Vibes Crystal
12.2020 - 09.2023

Server

JOEY
05.2019 - 01.2021

Activity Leader/Camp Counselor

Boys and Girls Club
06.2017 - 09.2018

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Diana Tran