Dian Dwi Pratiwi

Baiksan Vactory

08.2016 - Current

Handling T1 local customers such as Puchen Group in Indonesia such as PGS, Nikomas Gemilang, other customers Parkland World Indonesia, Panarub,PBB,Tah Sung Hung,and other, and also oversea customers such as Mochiko, Evervan, Aplhine Shoes and other
Receiving PO from customers and Input it to the ERP system.
Generated detailed reports about material process and keep it updated to ensure the materials finish as the ETD to the customers.
Prepare the delivery material to the customers start from making the schedule delivery , preparing the customs document such as BC 27 ,export document and the relate document such as Commercial Invoice and Packing List and other document, ensure the delivery going smoothly to the customers.
Strengthened client relationships through consistent communication, timely project updates, and exceptional customer service.
Responded to customer inquiries promptly and professionally to increase customer satisfaction.
Managed the swatch and color reference for the mass production and samples , ensure to color always follow the right swatch
Managed claim from customers and make sure to check the improvement of the replacement materials.
Boosted sales performance by proposing new material to the customers.

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