Hospitality
Dian Indarwati Pratiwi
Master Of Management
Surakarta,Indonesia
Summary
Proven leader and efficient operations manager, I significantly enhanced Zefa Soup's revenue by optimizing service and menu diversity. Expert in staff management and scheduling, my strategies improved customer satisfaction and streamlined service processes. Skilled in both team leadership and operational enhancements, I embody a blend of hard and soft skills crucial for driving business success.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
Restaurant Manager
Zefa Soup
Surakarta, Central Java, Indonesia
07.2008 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Reconciled cash and credit card transactions to maintain accurate records.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
Education
Master Of Management - International Business
Gadjah Mada University
Yogyakarta , Indonesia 12.1998 - 01.2001
Bachelor of Science - Accountant
Sebelas Maret University
Surakarta, Central Java, Indonesia 08.1991 - 01.1997
Skills
Natural leader
undefinedInterests
Restaurant
Kitchen
Timeline
Restaurant Manager
Zefa Soup
07.2008 - Current
Master Of Management - International Business
Gadjah Mada University
12.1998 - 01.2001
Bachelor of Science - Accountant
Sebelas Maret University
08.1991 - 01.1997
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