Dianne Ott
Hayden Lake
Summary
Dynamic leader with a proven track record at Ranch El Mirage RV Resort, adept in staff management and customer service. Excelled in boosting sales and client retention through innovative strategies and exceptional service. Skilled in team leadership and problem-solving, achieving significant improvements in operational efficiency and customer satisfaction.
Overview
34
34
years of professional experience
Work History
Manager
Ranch El Mirage RV Resort
06.2018 - 07.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Traveling Manager
Various Employers
07.2009 - 07.2012
- Mentored junior managers by sharing best practices in travel management, contributing to their professional development as future leaders within the organization.
- Established clear communication channels between team members, resulting in improved project coordination and execution.
- Analyzed data from previous trips to identify areas for improvement, resulting in more efficient planning practices.
- Addressed customer concerns promptly and professionally, leading to increased client retention rates.
Retail Store Owner
Self
07.2002 - 07.2009
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
- Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.
- Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed comprehensive marketing strategies to attract new customers and retain existing ones.
Esthetician and Nail Tech
Self-employed
06.1990 - 06.2002
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Provided clients with knowledge of all cosmetic services being provided.
- Suggested appropriate therapy based on current health of client.
Education
Master of Arts - Esthetician And Nail Tech
Mr. Jays Beauty Academy
Spokane, WA06-1991
High School Diploma -
Westmoor High
Daly City, CA06-1967
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Sales techniques
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
Languages
English
Full Professional
Timeline
Manager
Ranch El Mirage RV Resort
06.2018 - 07.2024
Traveling Manager
Various Employers
07.2009 - 07.2012
Retail Store Owner
Self
07.2002 - 07.2009
Esthetician and Nail Tech
Self-employed
06.1990 - 06.2002
Master of Arts - Esthetician And Nail Tech
Mr. Jays Beauty Academy
High School Diploma -
Westmoor High
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