Dicky Firdaus
PT NTT Indonesia Technology
Jakarta,Indonesia
11
years of professional experience
4
years of post-secondary education
2
Languages
Desktop support specialist with 10 years of experience in banking, insurance, and retail sectors. Expertise in troubleshooting hardware or software issues and has good communication skills for educating users. Always want to learn something new and quickly adapt to the work environment.
Work history
IT Desktop Support
5 Years 2 Months- Perform hardware and software installations, including configuring and releasing updates.
- Repaired and replaced faulty hardware components and processed device warranty claims.
- Migrated MDM from BlackBerry UEM client to Intune company portal for all staff.
- Degaussed and disposed of storage devices.
- Resolve user issues through ITSM ticketing, remote desktop support, and clear troubleshooting guidance.
- Configure banking applications, including Murex, Bloomberg, Refinitiv, DealOnline, 360T, BI-ETP, BI-RTGS, CFETS, LSEG, KSEI, Finacle, SLIK, and BlueSpider.
IT Engineer
3 Years 3 Months- Perform hardware and software installations, including configuring and releasing updates
- Completed stock opname every 3 months for PCs, laptops, monitors, keyboards, mice.
- Repaired or replaced faulty hardware parts and processed device warranty claims.
- Resolved user requests using a ticketing system and tracked service progress.
- Migrated email services from Exchange to Zimbra and then to Office 365.
IT Service Desk
1 Year 6 Months- Perform hardware and software installations, including configuring and releasing updates for cashier systems.
- Configured new store network.
- Supported daily promo updates and end-of-day sales imports to keep store operations current.
- Migrated cashier systems from the old platform to Retalix across Watsons stores.
Skills
Technical Skills
Technical troubleshooting
ITSM Ticketing
MDM (Mobile Device Management)
Active Directory
Microsoft Intune administration
VPN troubleshooting
Remote desktop support
Asset lifecycle management
Printer troubleshooting
Patch compliance monitoring
Group Policy management
Endpoint Support Operations
Hardware installation
Software installation
Device migration
Hardware replacement
Patch deployment
Service Delivery & Administration
User support
Application support
Email migration
Asset inventory management
Banking application configuration
Education
- Information Technology
Personal Information
- Title: IT Support Engineer
- Marital status: Married
LANGUAGES
English - Fluent
Advanced
Indonesian - Native
Native
Project
- Retalix Deployment Watsons Indonesia (11/2016-06/2017).
- Opening Store Watsons Indonesia (01/2016-06/2017).
- Migration email server to zimbra BNI Life (01/2019-01-2020).
- Migration email server to office 365 BNI Life (06/2020-05-2021).
- Migration MDM from blackberry UEM client to Ms Intune Company portal (03/2023-06/2025).
- Replacement device DBS Bank (06/2022-06/2025).
Timeline
IT Desktop Support
PT NTT Indonesia Technology
2021.06 - 2026.08Read More
IT Engineer
PT Mitra Integrasi Informatika
2018.02 - 2021.05Read More
IT Service Desk
PT VADS Indonesia
2016.01 - 2017.07Read More
Bina Nusantara University
from Information Technology
2011.07 - 2015.04Read More