Dicky Fajar Anugrah
Pre-Sales
Jakarta Timur
Summary
Dynamic Pre-Sales Engineer at PT. Info Solusindo Data Utama, skilled in customer engagement and technical presentations. Successfully enhanced client satisfaction through tailored solutions and effective proposal development. Proven ability to lead teams and optimize product offerings, driving revenue growth while fostering strong client relationships.
Overview
1
1
Language
3
3
Certifications
8
8
years of professional experience
Work History
Pre-Sales Engineer
PT. Info Solusindo Data Utama
08.2024 - Current
- Educated clients on the technical aspects of products, ensuring they had a clear understanding of functionality and benefits.
- Enhanced client satisfaction by conducting thorough needs assessments and providing tailored product recommendations.
- Created customized proposals that highlighted the unique value proposition of products for each prospective client.
- Managed the RFP/RFI response process, ensuring timely delivery of accurate and comprehensive proposals to prospective clients.
- Assisted sales teams in achieving revenue goals through strategic pre-sales activities and close collaboration.
- Collaborated with sales teams to strategize on ways to optimize product offerings and meet client needs.
- Produced detailed reports outlining client requirements and proposed solutions, equipping sales and engineering teams with critical insights for successful engagements.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Worked closely with post-sales teams to ensure smooth project handoffs, minimizing any disruptions in service delivery.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Participated in industry events and conferences, representing company products while engaging potential customers.
- Contributed to product documentation and marketing materials by providing technical insights and addressing common customer questions or concerns.
System Engineer
PT. Info Solusindo Data Utama
04.2022 - 08.2024
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Resolved issues and escalated problems through knowledgeable support, enhancing service quality.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Improved system efficiency by implementing and optimizing hardware and software components.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Created comprehensive documentation for system configurations and procedures, promoting knowledge sharing among team members.
- Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
- Collaborated with departments to ensure timely and successful project completion.
- Documented and developed engineering procedures and processes.
- Led engineering teams to successfully complete projects on time and within budget.
Operations Team Leader
PT Info Solusindo Data Utama
10.2020 - 04.2022
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Trained, coached and managed 5 person team of engineers on site
- Optimized team performance, providing clear guidance and setting achievable goals.
- Enhanced team productivity through regular performance evaluations and targeted coaching sessions.
- Promoted a positive work environment by fostering open communication and encouraging teamwork among employees.
- Ensured team activities complied with safety, regulatory, and environmental guidelines to maintain operational standards.
- Provided effective leadership during periods of change or transition within the organization.
- Generated detailed reports to track performance against benchmarks and identify areas for improvement.
- Cultivated relationships with cross-functional teams to enhance communication and collaboration on projects.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
On-Site Engineer Team Leader
PT. Graha Karya Informasi
02.2019 - 10.2020
- Trained, coached and managed 5 person team of engineers
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Provided effective leadership during periods of change or transition within the organization.
- Enhanced team efficiency and productivity by revamping jobs, schedules, and daily assignments.
- Implemented quality assurance measures that led to improved product consistency.
- Streamlined processes and implemented effective procedures to improve operational efficiency.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Developed strong relationships with cross-functional teams to improve communication and collaboration.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Contributed to interviewing process and made new hire recommendations.
- Assisted in recruiting, hiring and training of team members.
- Boosted employee morale through proactive recognition programs, contributing to improved retention rates.
On-Site Engineer
PT. Graha Karya Informasi
12.2017 - 02.2019
- Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Delivered exceptional customer care, enhancing customer relations and loyalty, which contributed to increased product and service sales.
- Revised standard operating procedures to incorporate employee and management feedback, streamlining training processes and improving clarity.
- Mentored junior team members, supporting professional development and improving overall team effectiveness.
Education
Bachelor of Arts - English Literature
Universitas Terbuka
Jakarta 04.2001 -
Bachelor of Science - Computer Information Systems
Nusa Mandiri
Jakarta 04.2001 -
Skills
Proof of concept
Technical solutions
Product demonstration
Technical presentations
Proposal development
Customer needs assessment
Customer engagement
Written communication
Professionalism
Certification
Huawei Certified Specialist Associate
Timeline
VCP - VMware Cloud Foundation Architect
04-2026
Huawei Certified Specialist Associate
12-2025
NetApp Certified Technology Solution Professional
04-2025
Pre-Sales Engineer
PT. Info Solusindo Data Utama
08.2024 - Current
System Engineer
PT. Info Solusindo Data Utama
04.2022 - 08.2024
Operations Team Leader
PT Info Solusindo Data Utama
10.2020 - 04.2022
On-Site Engineer Team Leader
PT. Graha Karya Informasi
02.2019 - 10.2020
On-Site Engineer
PT. Graha Karya Informasi
12.2017 - 02.2019
Bachelor of Science - Computer Information Systems
Nusa Mandiri
04.2001 -
Bachelor of Arts - English Literature
Universitas Terbuka
04.2001 -