Didot Indriardi

• Generated daily reports to monitor and track credit card application progress in Retail Sales Support, ensuring accurate data flow for informed decision-making and timely interventions.
• Developed and enhanced End User Computing (EUC) applications, implementing new features and upgrades to improve user efficiency and streamline workflow processes.
• Compiled and generated regulatory compliance reports, aligning with industry standards and ensuring timely submission for audit and compliance requirements.
• Conducted regular checks on Third-Party Sales Agent controls, ensuring adherence to compliance standards, minimizing risks, and enhancing sales oversight.

• Served as Third-Party Engagement Manager, overseeing the onboarding of vendors and ensuring comprehensive control measures were implemented to meet compliance and operational standards.
• Led multiple projects as Project Manager to enhance card acquisition processes, driving strategic initiatives that streamlined operations, improved customer acquisition rates, and optimized the onboarding experience.

• Monitored and tracked credit card application from incoming application to approval and delivery, ensuring a smooth process flow and maximizing lead-to-conversion rates.
• Generated and managed targeted leads for credit card offerings, leveraging data insights to support the acquisition strategy and drive new customer growth.
• Collaborated closely with the Direct Sales Team and Contact Center, implementing strategies that increased the take-up rate and optimized customer acquisition efforts.
• Developed and prepared a bi-annual acquisition gift program, enhancing customer engagement and incentivizing credit card sign-ups through attractive offerings.

• Acted as Project Manager for multiple process improvement initiatives, successfully streamlining workflows to increase operational efficiency, enhance control measures, and reduce process turnaround times.
• Developed and optimized End User Computing (EUC) applications, implementing solutions that significantly improved process efficiency, accuracy, and user experience across key operations.

Acted as Project Manager for multiple process improvement initiatives, successfully streamlining workflows to increase operational efficiency, enhance control measures, and reduce process turnaround times.

• Conducted comprehensive audits across branches and business units, including Credit Card, Mortgage, and Personal Loan, to assess compliance, identify risks, and ensure adherence to regulatory and operational standards.
• Developed and refined audit checklist tools, creating a structured and efficient approach for thorough audits, enhancing accuracy and consistency across audit processes.

Established and managed a new operational unit for banking account openings, overseeing all aspects from initial setup to daily operations to ensure seamless service delivery and regulatory compliance.

• Conducted regular assessments across multiple departments within the T&O Directorate, applying Key Control Standards to evaluate and strengthen risk controls, ensure compliance, and enhance operational resilience.
• Served as the Subject Matter Expert in Operational Risk Management for the T&O Directorate, providing guidance on best practices, advising on risk mitigation strategies, and driving a culture of risk awareness across operational teams.