Dilla Azzahra
Kota Tangerang
Summary
I'm a graduate of S-1 Management, Syekh-Yusuf Islamic University. I have experience and skills in building good communication as event and project management crew, establishing effective working relationships between internal and external parties both verbally and in writing. I also have diverse experience in Marketing, from marketing strategy planning to campaign execution. I am actively involved in various marketing projects involving market research, brand development, digital marketing, and public relations. I am interested in working in Communication Coordination, Customer Relations, Marketing Branding, Specialist and Coordination, Event Coordination, Media Relations, Administration Staff and similar fields.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Assistant
Eka Hijab.Co
Kota Tangerang
11.2021 - 04.2024
- Assisting customers with their fashion needs, increasing customer satisfaction by 90%
- Ensuring stock availability with an inventory accuracy rate of 98%
- Maintaining the availability of attractive and up-to-date merchandise
- Receiving the "Best Store Performance" award for contributions in increasing store sales
- Processed transactions accurately while maintaining a high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Mortgage Sales Respresentative
PT. CIMB Niaga Tbk
Kota Tangerang
11.2023 - 02.2024
- Submitting administrative documents for house purchases with a high accuracy of 95%
- Managing and organizing payment documents in a timely manner
- Being responsible for the smooth administrative process of mortgages from start to finish
- Finding effective sales strategies to attract more customers or close more transactions
- Building strong relationship with property agents, developers and other relevant parties
- The ability to communicate well and negotiate effectively with prospective buyers.
Liaison Officer Kontingen
Fornas VII Kab. Bandung
Jawa Barat
07.2023 - 07.2023
- Scheduling and ensuring all contingent members are present on time for each activity, achieving a 98% schedule adherence rate
- Providing accurate and timely information about events to the contingent, reducing information misunderstandings by 90%
- Resolving any issues that arise quickly and effectively, achieving an 85% problem resolution rate within 24 hours
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Increasing logistics efficiency by optimizing transportation routes and reducing contingent travel time by 20%
- Receiving positive feedback from the contingent with an average satisfaction score of 9/10 for the services provided
- Conducting daily briefing sessions to ensure all contingent members always receive the latest and most accurate information, improving contingent readiness by 30%
- Maintaining effective and professional communication between the committee, contingent, and external parties, reflected in positive feedback from all parties.
Education
Bachelor's Degree in Management - Manajemen
Syekh-Yusuf Islamic University
Kota Tangerang10.2023
Skills
- Ms Word
- PowerPoint
- Ms Excel
- Google Sheets
- Google Docs
- Canva
- Capcut
- English (Intermediate)
- Indonesian
Websites
Certification
- TOEFL Certifcate (Score 577)
- LPIA "Membangun Konsep & Manajemen Diri bagi Calon Sekertaris"
- Certificate of Volunteer Fornas VII, Kab. Bandung
Organizationalexperience
- Mapala Benteng Alam, Syekh-Yusuf Islamic University
- Daily Management of Mapala Benteng Alam (Period 2021 - 2023)
- Head of Dokumentation & Data Division Mapala Benteng Alam (Period 2021 - 2023)
- Head of Coordination for the Mapala Benteng Alam Rafting Division (Period 2021-2023)
- Mapala Benteng Alam DIKLAT Documentation Sector (2021)
- Young Member Mabim Forest Climbing, Rafting, Caving & Mountaineering Equipment Sector (2021-2022)
- Communication Central Team for Expedition 3 of Mount Banten, Goa Rimba Force
- Funding & Sponsorship for Mapala Benteng Alam DIKLAT (2021)
- Transportation Sector Mapala Benteng Alam DIKLAT (2022)
- Medical Sector Mapala Benteng Alam DIKLAT (2021 & 2022)
- Equipment & Documentation Sector Safety Hiking Webinar with Wanadri Members (2022)
- Recruitment & Student Affairs DIKLAT (2021 & 2023)
- Mapala Tangerang Raya, Regional Coordination Center (PKW) Kota Tangerang
- Treasurer of Iftar Activities with Mapala Tangerang Raya (2022)
Timeline
Mortgage Sales Respresentative
PT. CIMB Niaga Tbk
11.2023 - 02.2024
Liaison Officer Kontingen
Fornas VII Kab. Bandung
07.2023 - 07.2023
Sales Assistant
Eka Hijab.Co
11.2021 - 04.2024
Bachelor's Degree in Management - Manajemen
Syekh-Yusuf Islamic University