DILLON O'DONNELL

• Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
• Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
• Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.

• Composed an article under supervision of director
• Researched local history on Idaho immigrant demographics
• Reviewed drafts with editing team and delivered revisions

• Interviewed homeowners about the design and history in their

homes

• Weaved personal narratives and real estate marketing in written

articles

• Fulfilled demands concerning creative direction from

supervisor

• Went over editing on articles with supervisor and returned

revisions in a timely fashion

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.