Dimas Aditya Nugraha
Business Development Section Head
South Tangerang,banten
Summary
Aftersales Marketing Development Section Head with 7 years of experience supervising Aftersales Operation environments. Have a strong knowledge in performance monitoring, Financial Report, data analysis and process improvement. A hard-worker, resilient under pressure, adaptable and responsible person who loves challenging tasks and keen to learn new things.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Aftersales Marketing Development Section Head
PT.Astra International Tbk-Toyota Sales Operation
01.2024 - Current
- Collaborated with stakeholders to develop clear objectives, strategies, timelines, budgets, risk assessments, monitoring plans, evaluations/results reporting frameworks for successful implementation of initiatives.
- Identified growth opportunities through comprehensive market assessments and competitive intelligence.
- Collaborated with cross-functional teams to develop cohesive marketing strategies, resulting in increased sales revenue.
- Tracked campaign performance metrics using analytics tools, making data-driven adjustments as needed to improve overall effectiveness.
- Contributed to financial analysis by preparing detailed reports based on After sales income statement reports.
- Enhanced team productivity by providing ongoing coaching and professional development opportunities.
Aftersales Business Development Section Head
PT.Astra International Tbk-Toyota Sales Operation
10.2022 - 12.2023
- Delivered measurable results through the execution of targeted process improvements that drove cost savings without sacrificing quality or service levels.
- Oversaw the successful launch of multiple high-priority projects, demonstrating strong leadership skills and strategic planning abilities.
- Developed and monitored project schedules, budgets and objectives for successful completion.
- Contributed to annual budget preparation by analyzing historical trends and forecasting future expenses for various departments.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
New Business Development Representative
PT.Astra International Tbk-Toyota Sales Operation
01.2020 - 12.2022
- Develop New Business Stream under the name of PT. Astra Inovasi Otomotif, to establish Auto2000 Second Channel workshop OtoXpert.
- Drove operational excellence through the implementation of best practices in value stream management processes.
- Managed capacity planning efforts, ensuring optimal utilization of resources while meeting customer demands for new OtoXpert Branch.
Aftersales Business Development Analyst
PT.Astra International Tbk-Toyota Sales Operation
08.2018 - 10.2022
- Presented findings from data-driven analyses to senior management, influencing strategic decision-making processes.
- Helped identify new business opportunities to generate high-value leads.
- Created informative reports on market trends, enabling proactive adjustments to business strategies as needed.
- Reviewed CRM systems to understand relevant opportunities, pull reports and create dashboards.
- Identified potential customers in target markets.
Management Trainee
PT.Astra International Tbk-Toyota Sales Operation
04.2017 - 08.2018
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Used company reports to analyze sales, gross profit and inventory activities.
Education
Bachelor Degree of Engineering - Mechanical Engineering
Brawijaya University
Indonesia 04.2012 - 04.2016
Skills
Customer Retention
Aftersales Operation
Financial Analysis
Team Management
Analytical Thinking
MS Office
Power BI
Languages
English
Advanced (C1)
Indonesian
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Certification
Aftersales Blue Print
Achievement
- 1st Place Non Technical QCC (Quality Control Circle) Auto2000 Innovation Competition 2022
- 1st Place Non Technical QCP (Quality Control Program) Auto2000 Innovation Competition 2022
- 1st Place Non Technical QCC (Quality Control Circle) Auto2000 Innovation 2023
- 1st Place Non Technical QCP Design Thinking (Quality Control Program) Auto2000 Innovation Competition 2023
- 1st Place Non Technical QCP (Quality Control Program) Auto2000 Innovation Competition 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop Sales & Aftersales KPI & FInancial Dashboard fo high level Management usage.
- Become representative from Aftersales business to lead Annual plan target for the following year After Sales KPI target
- PIC of Sales & Aftersales PDCA Activity.
- Supervised team of 7-10 staff members.
- Collaborated with team of more than 10 in the development of T-Care Ecosystem between Toyota & Dealership..
Timeline
Aftersales Marketing Development Section Head
PT.Astra International Tbk-Toyota Sales Operation
01.2024 - Current
Aftersales Business Development Section Head
PT.Astra International Tbk-Toyota Sales Operation
10.2022 - 12.2023
New Business Development Representative
PT.Astra International Tbk-Toyota Sales Operation
01.2020 - 12.2022
Astra Basic Management Program
09-2019
Aftersales Blue Print
10-2018
Aftersales Business Development Analyst
PT.Astra International Tbk-Toyota Sales Operation
08.2018 - 10.2022
Management Trainee
PT.Astra International Tbk-Toyota Sales Operation
04.2017 - 08.2018
Bachelor Degree of Engineering - Mechanical Engineering
Brawijaya University
04.2012 - 04.2016