Dimas Aditya Nugraha
Business Development Section Head
South Tangerang,banten
Summary
Aftersales Marketing Development Section Head with 7 years of experience supervising Aftersales Operation environments. Have a strong knowledge in performance monitoring, Financial Report, data analysis and process improvement. A hard-worker, resilient under pressure, adaptable and responsible person who loves challenging tasks and keen to learn new things.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Aftersales Marketing Development Section Head
PT.Astra International Tbk-Toyota Sales Operation
01.2024 - Current
- Collaborated with stakeholders to develop clear objectives, strategies, timelines, budgets, risk assessments, monitoring plans, evaluations/results reporting frameworks for successful implementation of initiatives.
- Identified growth opportunities through comprehensive market assessments and competitive intelligence.
- Collaborated with cross-functional teams to develop cohesive marketing strategies, resulting in increased sales revenue.
- Tracked campaign performance metrics using analytics tools, making data-driven adjustments as needed to improve overall effectiveness.
- Contributed to financial analysis by preparing detailed reports based on After sales income statement reports.
- Enhanced team productivity by providing ongoing coaching and professional development opportunities.
Aftersales Business Development Section Head
PT.Astra International Tbk-Toyota Sales Operation
10.2022 - 12.2023
- Delivered measurable results through the execution of targeted process improvements that drove cost savings without sacrificing quality or service levels.
- Oversaw the successful launch of multiple high-priority projects, demonstrating strong leadership skills and strategic planning abilities.
- Developed and monitored project schedules, budgets and objectives for successful completion.
- Contributed to annual budget preparation by analyzing historical trends and forecasting future expenses for various departments.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
New Business Development Representative
PT.Astra International Tbk-Toyota Sales Operation
01.2020 - 12.2022
- Develop New Business Stream under the name of PT. Astra Inovasi Otomotif, to establish Auto2000 Second Channel workshop OtoXpert.
- Drove operational excellence through the implementation of best practices in value stream management processes.
- Managed capacity planning efforts, ensuring optimal utilization of resources while meeting customer demands for new OtoXpert Branch.
Aftersales Business Development Analyst
PT.Astra International Tbk-Toyota Sales Operation
08.2018 - 10.2022
- Presented findings from data-driven analyses to senior management, influencing strategic decision-making processes.
- Helped identify new business opportunities to generate high-value leads.
- Created informative reports on market trends, enabling proactive adjustments to business strategies as needed.
- Reviewed CRM systems to understand relevant opportunities, pull reports and create dashboards.
- Identified potential customers in target markets.
Management Trainee
PT.Astra International Tbk-Toyota Sales Operation
04.2017 - 08.2018
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Used company reports to analyze sales, gross profit and inventory activities.
Education
Bachelor Degree of Engineering - Mechanical Engineering
Brawijaya University
Indonesia 04.2012 - 04.2016
Skills
Customer Retention
Languages
English
Advanced (C1)
Indonesian
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Certification
Aftersales Blue Print
Achievement
- 1st Place Non Technical QCC (Quality Control Circle) Auto2000 Innovation Competition 2022
- 1st Place Non Technical QCP (Quality Control Program) Auto2000 Innovation Competition 2022
- 1st Place Non Technical QCC (Quality Control Circle) Auto2000 Innovation 2023
- 1st Place Non Technical QCP Design Thinking (Quality Control Program) Auto2000 Innovation Competition 2023
- 1st Place Non Technical QCP (Quality Control Program) Auto2000 Innovation Competition 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop Sales & Aftersales KPI & FInancial Dashboard fo high level Management usage.
- Become representative from Aftersales business to lead Annual plan target for the following year After Sales KPI target
- PIC of Sales & Aftersales PDCA Activity.
- Supervised team of 7-10 staff members.
- Collaborated with team of more than 10 in the development of T-Care Ecosystem between Toyota & Dealership..
Timeline
Aftersales Marketing Development Section Head
PT.Astra International Tbk-Toyota Sales Operation
01.2024 - Current
Aftersales Business Development Section Head
PT.Astra International Tbk-Toyota Sales Operation
10.2022 - 12.2023
New Business Development Representative
PT.Astra International Tbk-Toyota Sales Operation
01.2020 - 12.2022
Astra Basic Management Program
09-2019
Aftersales Blue Print
10-2018
Aftersales Business Development Analyst
PT.Astra International Tbk-Toyota Sales Operation
08.2018 - 10.2022
Management Trainee
PT.Astra International Tbk-Toyota Sales Operation
04.2017 - 08.2018
Bachelor Degree of Engineering - Mechanical Engineering
Brawijaya University
04.2012 - 04.2016
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