MS Office
Muhammad Dimas Nazhif Rizqullah
Freelance IT Support
Penajam Paser Utara
Summary
Experienced Freelance IT Support successfully delivering services on contract or project basis to clients in various industries and specialties. Demonstrated ability to provide expert advice and guidance, Enthusiastic about providing professional support in different environments.
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions.
Overview
7
7
years of professional experience
18
18
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Freelancer IT Support
Kelurahan Penajam
06.2022 - Current
- Stayed current on industry trends by regularly participating in continuing education courses and workshops related to my field of expertise.
- Trained new team members to apply best practices and proper use of computing systems.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Maintain operational data network to ensure data distributed.
IT And Television Show Program Assistant
Balikpapan TV KaltimPost
08.2023 - 10.2023
- Assisted with planning and coordinating day-to-day and special program activities.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Supported planning and coordination of Balikpapan TV Live Show program and associated activities.
IT Support
Rumah Sakit Pertamina Balikpapan
01.2018 - 03.2018
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Coordinated closely with IT support teams to resolve any hardware or software issues affecting contact center operations promptly.
- Ensured the timely resolution of any technical issues with Computer Operating systems by collaborating with IT support staff and vendors.
- Streamlined IT support processes for increased efficiency, reducing ticket resolution times and improving user experience using computer.
- Proactively identified potential technical issues impacting internet connection quality, liaising with IT support teams to address them before they impacted actual service.
- Reduced troubleshooting time for IT support staff by providing system maintenance and best practices.
- Coordinated IT support team to quickly resolve technical issues, maintaining a high level of user satisfaction.
Education
S1 - Sistem Informasi
Universitas Mulia
Balikpapan, Indonesia 04.2019 - Current
SMK -
Sekolah Menengah Kejuruan Negeri 2
Penajam Paser Utara 04.2016 - 01.2019
SMP -
Sekolah Menengah Pertama Negeri 1
Penajam Paser Utara 01.2013 - 01.2016
SD -
Sekolah Dasar Negeri 001
Penajam Paser Utara 01.2007 - 01.2013
Skills
MS Word
MS Excel
MS PowerPoint
First Line IT Support
IT support experience
Design implementation
Project management
Layout design
Video editing
Photography
Tech-Savvy
Personal Information
- Date of Birth: 12/02/00
- Gender: Laki-laki
- Religion: Islam
Software
Graphic Design
Video Editing
Code : Flutter
Certification
Cisco Certified Network Associate (CCNA) - Cisco Systems.
Timeline
IT And Television Show Program Assistant
Balikpapan TV KaltimPost
08.2023 - 10.2023
Freelancer IT Support
Kelurahan Penajam
06.2022 - Current
Cisco Certified Network Associate (CCNA) - Cisco Systems.
06-2020
S1 - Sistem Informasi
Universitas Mulia
04.2019 - Current
IT Support
Rumah Sakit Pertamina Balikpapan
01.2018 - 03.2018
SMK -
Sekolah Menengah Kejuruan Negeri 2
04.2016 - 01.2019
SMP -
Sekolah Menengah Pertama Negeri 1
01.2013 - 01.2016
SD -
Sekolah Dasar Negeri 001
01.2007 - 01.2013