Dina Shore
Coeur d’ Alene
Summary
Healthcare Operations and Patient Support Specialist with a decade of experience enhancing patient outcomes through high-touch clinical coordination and effective patient education. Expertise in navigating complex therapy journeys and technical troubleshooting, ensuring seamless care delivery while prioritizing patient needs in dynamic medical environments.
Overview
15
15
years of professional experience
Work History
HFX Coach
Nevro
11.2021 - Current
- Coordinate complex patient therapy journeys, serving as the primary clinical liaison between patients and providers to ensure seamless care delivery and technical troubleshooting.
- Deliver high-touch clinical support and patient education for Spinal Cord Stimulation (SCS) therapies, directly contributing to improved patient outcomes and device adherence.
- Respond to detailed technical inquiries regarding product inquiries and related clinical procedures in a timely, documented manner.
- Consulted with internal departments and provided documented follow-up to sales teams, ensuring alignment on clinical outcomes and improving communication on patient care.
- Nurtured Direct-to-Consumer (DTC) leads, connecting prospective patients with appropriate providers based on location and insurance acceptance across multiple territories and time zones to facilitate access to care.
Patient Services Coordinator
Kootenai Health
Coeur d’ Alene
01.2021 - 02.2022
- Obtained insurance authorizations and verified patient availability, minimizing rescheduling and cancellations.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments, ensuring 100% data accuracy.
- Provided after-visit summaries and scheduled follow-up appointments, supporting continuous care plans.
- Oversaw monthly inventory orders to ensure stocked facilities and maintain operational efficiency.
Health Unit Coordinator / Staffing Coordinator
Kootenai Health
06.2011 - 01.2021
- Managed applicant tracking systems (ATS) database and coordinated staffing logistics, optimizing staffing for clinical teams.
- Implemented testing and interpretation procedures, ensuring compliance with quality assurance benchmarks and standards of care.
- Conducted inventory management for pharmacy supplies, supporting high standards of professionalism and enhancing patient satisfaction.
Education
Certified Professional Coder (CPC) Candidate -
AAPC
06-2026
High School Diploma -
Edison High School
Skills
- Patient education
- Healthcare coordination
- Remote Patient Support
- Clinical support
- insurance Authorization
- Technical troubleshooting
- Data Accuracy
Timeline
HFX Coach
Nevro
11.2021 - Current
Patient Services Coordinator
Kootenai Health
01.2021 - 02.2022
Health Unit Coordinator / Staffing Coordinator
Kootenai Health
06.2011 - 01.2021
Certified Professional Coder (CPC) Candidate -
AAPC
High School Diploma -
Edison High School