Dina Indriyanti Tondang
Claim Analyst
Jakarta
Summary
Detail-oriented and results-driven professional with experience in client interactions, claims analysis, and financial processes. Adept at managing and resolving client issues, maintaining strong relationships, and optimizing processes for efficiency. Seeking to transition into Key Account Management by leveraging analytical skills, attention to detail, and a commitment to delivering client satisfaction.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Claim Analyst
PT Jamkrindo
12.2021 - Current
- Managed and analyzed high volumes of client claim submissions, ensuring accuracy and compliance.
- Maintained strong communication with company partners to verify and update claim information.
- Built and sustained client relationships through reconciliation and effective issue resolution.
- Worked cross-functionally with internal teams to process claims efficiently.
- Ensured compliance with company guidelines and policies.
Intern Economic Teacher
UPI Laboratory Senior High School
09.2018 - 12.2018
- Designed and delivered engaging lessons to enhance student comprehension of economics and accounting.
- Assessed student progress and provided tailored feedback for improvement.
- Coordinated extracurricular activities and assisted in event management.
Education
Bachelor of Education - Economics Education
Indonesia University of Education
Bandung, Indonesia 04.2001 -
Skills
Client Relationship Management
Problem Solving & Issue Resolution
Data Analysis & Reporting
Account Reconciliation
Communication & Negotiation
Process Improvement
Microsoft Office
Timeline
Claim Analyst
PT Jamkrindo
12.2021 - Current
Intern Economic Teacher
UPI Laboratory Senior High School
09.2018 - 12.2018
Bachelor of Education - Economics Education
Indonesia University of Education
04.2001 -