Dinda Alvino Gunawan
Analist
Jakarta Selatan
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Highly efficient analyst well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Reliable and upbeat analyst successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Versatile analyst with exceptional success at leading both businesses and individuals into unprecedented financial growth. Expands and allocates business assets for maximum profit and meets needs of individuals via expert insights into current and future performance of stocks and bonds. Researches tirelessly using latest technology and decisively guides clients in financially sound directions.
Collaborative Finance professional with 10 years of expertise helping clients attain financial goals. History of delivering tailored client service while responsibly driving business development.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Senior Channel Analytics Associate
PT. Ruang Raya Indonesa
05.2019 - Current
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Prioritized helping customers over completing other routine tasks in store.
- Utilized customer feedback to improve product offerings.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Reduced costs through the identification of inefficiencies within operational workflows using advanced analytics tools.
- Gathered, documented, and modeled data to assess business trends.
- Spearheaded successful product launches by analyzing consumer preferences and designing targeted marketing campaigns based on gathered insights.
- Provided critical support during merger and acquisition activities, conducting detailed due diligence assessments to inform strategic decisions.
- Evaluated current processes to develop improvement plans.
- Optimized supply chain operations through rigorous inventory analysis, leading to cost savings without compromising service quality.
- Managed large datasets, ensuring accuracy and consistency while maintaining strict confidentiality standards.
Assistant Branch Manager
PT. TriPrima Multifinance
11.2017 - 02.2019
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Launched new training program to boost employee skills and staff retention rate.
- Engaged employees in business processes with positive motivational techniques.
- Supported financial director with special projects and additional job duties.
- Wrote and administered employee performance reviews to monitor customer service and personal sales of 12 member team.
- Reviewed credit applications for risk factors and credit worthiness.
- Designed and maintained financial models to identify and measure risks.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Resolved various issues impacting sales management and business operations.
- Implemented targeted marketing strategies that attracted new customers while retaining existing ones leading to an overall increase in branch footfall.
- Established and checked coding procedures, monitored reports and updated internal files.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
Koordinator Staff Sales
PT. Thamrin Brother Group (Yamaha)
12.2016 - 07.2017
- Scheduled and coordinated weekly staff meetings to maintain productive communication.
- Assisted in the development of company-wide goals, aligning employee efforts towards achieving success as a united team.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Customer Funding Officer
PT. Bank Tabungan Negara (Persero) Tbk
05.2016 - 07.2016
- Created and implemented fundraising plans to encourage donations and distribute funding.
- Assisted colleagues with their funding applications, offering guidance on proposal development and submission processes.
- Evaluated potential partnerships with other organizations to leverage resources for joint fundraising initiatives.
- Facilitated knowledge sharing among team members by organizing workshops on various aspects of the grant life cycle.
- Planned and organized special events, solicited corporate sponsorships, and set up matching gift donations to reach financial targets.
- Developed and implemented marketing campaigns targeting donors.
- Planned and implemented fundraising events.
- Coordinated site visits from donors to showcase project successes and reinforce positive relationships between the organization and its funders.
Business Development Representative
PT. BANK MANDIRI (Persero) Tbk
01.2012 - 01.2015
- Consulted with businesses to supply accurate product and service information.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Managed a diverse portfolio of clients across multiple industries, ensuring a deep understanding of each sector''s unique challenges and opportunities.
Customer Service Representative
PT. BANK MANDIRI (Persero) Tbk
01.2011 - 01.2012
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Teller
PT. BANK MANDIRI (Persero) Tbk
01.2010 - 01.2011
- Performed account maintenance by closing out accounts and changing customer addresses.
- Processed applications for new accounts.
- Handled various accounting transactions.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Internal Audit
PT. FINANSIA MULTIFINANCE (Kreditplus)
12.2009 - 03.2010
- Recommended changes in internal audit controls.
- Supported internal audit, external audit or other regulatory bodies.
- Supported internal audit processes maintaining compliance with established policiesprocedures.
- Streamlined internal audit processes for improved efficiency and risk mitigation.
- Provided reporting for compliance, internal audit and external staff practices.
- Enhanced internal audit capabilities by creating comprehensive checklists and guidelines.
- Enhanced internal audit processes by implementing risk-based strategies and methodologies.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Education
Bachelor of Science - Teknik Informatika
Universitas Bina Darma
Palembang, Indonesia 04.2001 -
High School Diploma -
SMK Negeri 4
Palembang, Indonesia 04.2001 -
SMP Negeri 14
Palembang, Indonesia05.2002
GED -
SD Negeri 326
Palembang, Indonesia 05.2024 -
Skills
Personal Information
Dinda Alvino Gunawan, Palembang, 04/13/87, 37 Tahun, Indonesia, Islam, Laki-laki, Menikah, S1. Teknik Informatika. Universitas Bina Darma
Olahraga
Hobi olahraga, seperti lari dan sepakbola, dan salah satu hobi terbaru yg saat ini di jalankan adalah Mini 4wd. Yang mana kegiatan mini 4wd sedang marak maraknya karena akan di ikutkan dalam salah satu cabor nasional PON yang akan di selenggarakan di PON Aceh nantinya. Mini 4wd adalah olahraga dengan menggunakan alat mobil mobilan yg dapat bergerak sendiri memalui lintasan mobil, yg di gerakan dengan menggunakan baterai dan dinamo sebagai sumber penggerak bagi mobil tersebut. hal ini saya lakukan 1 hari dalam seminggu dan dapat di lakukan di mana saja ketika kemonitasnya menyelenggarakan pertemuan atau perlombaan. hal ini sangat membatu saya dalam hal mengisi luang waktu di masa libur bekerja atau lagi tidak bersama keluarga.
Timeline
GED -
SD Negeri 326
05.2024 -
Senior Channel Analytics Associate
PT. Ruang Raya Indonesa
05.2019 - Current
Assistant Branch Manager
PT. TriPrima Multifinance
11.2017 - 02.2019
Koordinator Staff Sales
PT. Thamrin Brother Group (Yamaha)
12.2016 - 07.2017
Customer Funding Officer
PT. Bank Tabungan Negara (Persero) Tbk
05.2016 - 07.2016
Business Development Representative
PT. BANK MANDIRI (Persero) Tbk
01.2012 - 01.2015
Customer Service Representative
PT. BANK MANDIRI (Persero) Tbk
01.2011 - 01.2012
Teller
PT. BANK MANDIRI (Persero) Tbk
01.2010 - 01.2011
Internal Audit
PT. FINANSIA MULTIFINANCE (Kreditplus)
12.2009 - 03.2010
Bachelor of Science - Teknik Informatika
Universitas Bina Darma
04.2001 -
High School Diploma -
SMK Negeri 4
04.2001 -
SMP Negeri 14
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