DINDA VINY IKHWANA PURBA
Medan
Summary
Dedicated Cabin Crew professional with over five years in aviation and customer service. Delivered outstanding passenger experiences while prioritising safety and comfort. Collaborated effectively with teams to enhance service quality and support operational success.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Customer Service
PT Central Kelola Abadi (Delipark)
MEDAN , INDONESIA
06.2022 - Current
- Effectively resolved customer complaints to enhance satisfaction.
- Developed and nurtured strong relationships with customers and tenants.
- Maintained premium service standards.
- Leveraged 3 years and 7 months of experience across diverse customer service roles.
Cabin Crew
Lion Air Group
JAKARTA, INDONESIA
09.2019 - 10.2020
- Ensured passenger safety and comfort throughout the flight, fostering a secure and welcoming environment.
- Performed safety demonstrations and emergency procedures, ensuring compliance with aviation regulations and passenger awareness.
- Delivered personalised in-flight service, enhancing passenger experience and satisfaction.
- Provided personalised service to passengers from various cultural backgrounds during flights.
Education
Bachelor of Law -
STAI Samora
Indonesia01-2024
Skills
- Passenger Service
- Customer Experience
- Hospitality
- Aviation Compliance
- Safety compliance
- Communication
- Customer relationship management strategies
- Teamwork
- Adaptability
- Conflict Resolution
Accomplishments
2nd Runner-up, Putri Pariwisata Sumatera Utara
Languages
Indonesian
Advanced
C1
English
Intermediate
B1
Hobbies and interests
- Social & Cultural Activities
- Traveling
- Photography
- Reading
Timeline
Customer Service
PT Central Kelola Abadi (Delipark)
06.2022 - Current
Cabin Crew
Lion Air Group
09.2019 - 10.2020
Bachelor of Law -
STAI Samora