Chat, Shopify
Hi, I’m
Dinda Tamara Oktavia
Customer Service Specialist (E-Commerce)
Summary
Adaptable and solution-oriented customer service specialist with 4 years of experience in the retail industry. Skilled in handling complex customer inquiries and providing timely resolutions. Proven ability to thrive in fast-paced environments and implement process improvements.
Overview
8
years of professional experience
Work History
PT KKV International Indonesia
E-Commerce Customer Service Specialist
07.2020 - Current
Job overview
- Contributed to the development of new processes that increased overall team productivity levels within the e-commerce department.
- Managed and responded to customer inquiries through email and live chat with a high level of customer satisfaction.
- Handled customer orders, shipments, returns of products, and payment-related concerns.
- Maintained an in-depth knowledge of our products and services to provide informative guidance to customers.
- Conducted data analysis to find patterns and opportunities for improvement, ensuring ongoing improvement of customer service.
- Followed up with customers to ensure satisfaction and build long-term relationships.
PT KKV Retail Indonesia
Cashier
01.2020 - 07.2020
Job overview
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
PT Andalan Berjaya Nusantara (DBS Outsourcing)
Loan Officer
07.2016 - 01.2018
Job overview
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
Education
Tanri Abeng UniversityJakarta
from Corporate Communications (Incompleted)
Skills
Complaint resolution
Live chat support
E-commerce Platforms
Shipping procedures
Problem-solving skills
Customer Service
Software
Languages
Indonesian
Native language
English
Elementary
A2
Timeline
E-Commerce Customer Service Specialist
PT KKV International Indonesia
07.2020 - Current
Cashier
PT KKV Retail Indonesia
01.2020 - 07.2020
Loan Officer
PT Andalan Berjaya Nusantara (DBS Outsourcing)
07.2016 - 01.2018
Tanri Abeng University
from Corporate Communications (Incompleted)