Chat, Shopify
Hi, I’m
Dinda Tamara Oktavia
Customer Service Specialist (E-Commerce)
Summary
Adaptable and solution-oriented customer service specialist with 4 years of experience in the retail industry. Skilled in handling complex customer inquiries and providing timely resolutions. Proven ability to thrive in fast-paced environments and implement process improvements.
Overview
8
years of professional experience
Work History
PT KKV International Indonesia
E-Commerce Customer Service Specialist
07.2020 - Current
Job overview
- Contributed to the development of new processes that increased overall team productivity levels within the e-commerce department.
- Managed and responded to customer inquiries through email and live chat with a high level of customer satisfaction.
- Handled customer orders, shipments, returns of products, and payment-related concerns.
- Maintained an in-depth knowledge of our products and services to provide informative guidance to customers.
- Conducted data analysis to find patterns and opportunities for improvement, ensuring ongoing improvement of customer service.
- Followed up with customers to ensure satisfaction and build long-term relationships.
PT KKV Retail Indonesia
Cashier
01.2020 - 07.2020
Job overview
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
PT Andalan Berjaya Nusantara (DBS Outsourcing)
Loan Officer
07.2016 - 01.2018
Job overview
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
Education
Tanri Abeng UniversityJakarta
from Corporate Communications (Incompleted)
Skills
Complaint resolution
Software
Languages
Indonesian
Native language
English
Elementary
A2
Timeline
E-Commerce Customer Service Specialist
PT KKV International Indonesia
07.2020 - Current
Cashier
PT KKV Retail Indonesia
01.2020 - 07.2020
Loan Officer
PT Andalan Berjaya Nusantara (DBS Outsourcing)
07.2016 - 01.2018
Tanri Abeng University
from Corporate Communications (Incompleted)
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