Dynamic Supervisor Commercial and Development with strengths in team leadership and operational improvement. Manages procurement processes, optimising vendor relationships and enhancing inventory management. Delivers impactful training sessions to elevate customer service excellence and foster a collaborative work environment.
Analytical professional demonstrating strengths in data-driven decision-making and process enhancement. Adapts to evolving challenges through effective communication and problem-solving skills. Committed to fostering a culture of continuous improvement and delivering measurable results.
Proven ability to lead and inspire teams to achieve goals through effective communication and collaboration. Demonstrated strength in problem-solving and conflict resolution, ensuring smooth operations and high morale. Skilled in mentoring and developing team members, fostering supportive and productive work environment. Confident in managing responsibilities and prioritising tasks to meet deadlines efficiently.
Experienced in leading teams to achieve operational goals and enhance productivity. Skilled at fostering collaborative work environment and resolving conflicts swiftly. Consistently maintain high standards of safety and compliance while motivating team members.
Overview
12
12
years of professional experience
Work History
Supervisor commercial and Development
PT. AETRA AIR JAKARTA
JAKARTA, INDONESIA
05.2019 - 09.2021
Conducting company needs analysis, finding vendors, negotiating, purchasing and payment processes, up to recording procurement history
Monitored inventory levels, ordering stock as needed to prevent shortages
Fostered a positive working environment, encouraging teamwork and collaboration
Planned and communicated daily manufacturing tasks and targets
Supervised team of 11, delegating tasks and monitoring performance to meet project deadlines
Led staff training sessions on sutomer service excellence, enhancing team skills and knowledge
Facilitated communication between senior management and staff, acting as a liaison
Developed and implemented operational procedures, significantly improving workflow and productivity
Senior Analyst Production and Trunkmain
PT. AETRA AIR JAKARTA
JAKARTA, INDONESIA
03.2018 - 05.2019
Worked with project teams in implementing and testing systems against requirements for error detection and quality assurance
Facilitated process changes by executing business and system analysis and design focused on quality improvement and excellent data management
Presented analytical findings to BOD through clear visoaloisations and reports, facilitating informed decisions regarding water quality, chemical needs, and the demand for supply needs and water pressure
Championed implementation of solutions by identifying and capitalising on improvement opportunities, monitoring progress and adapting to changing demands and trends
Business Analyst
PT. AETRA AIR JAKARTA
JAKARTA, INDONESIA
10.2011 - 03.2018
Creating a Business Plan for an increase in Sales Volume, Collection, Rate of Water Loss, as well as an increase in the average tarif
Analyze and evaluate, make the work priorities for the enhancement Volume, Collection, NRW, and the average tarif for the achievement of its targets
SWOT or TOWS matrix in making a business plan
Analysed business processes to identify inefficiencies and recommend improvements for operational excellence
Developed and implemented data analysis methodologies to support strategic decision making
Monitored key performance indicators to track progress against strategic goals and objectives
Field Engineer
PT. AETRA AIR JAKARTA
JAKARTA, INDONESIA
05.2010 - 10.2011
Analyzing rates of water loss in an area by using the system of District Meter Area (DMA) and reduce the rate of water loss
Monitored and reported on the performance of field operations to senior management
Inspected and surveyed sitew, providing technical expertise on install locations and types of systems
Young Professional Program
PT. AETRA AIR JAKARTA
JAKARTA, INDONESIA
05.2009 - 05.2010
Working directly in the field by checking the meter customer is there any indication of illegal
Ready to work day and night to analyze the level of consumption usage (legitimate night use/LNU) and as Leader in pipeline leak repair
Collaborated with team DMA members to achieve the target result (the NRW target that has been set by the company).
Identified issues, analysed information and provided solutions to problems
Final accountability of the work that has been carried out in the NRW reduction process by appearing present to BOD
Education
Civil Engineering
Universitas Andalas
Padang, SB
01-2008
Skills
Team motivation
Communication
Leadership
Customer service
Inventory management
Procurement negotiation
Operational procedures
Data analysis
Performance monitoring
Staff training
Project management
Process improvement
Vendor management
Strategic planning
Customer services excellence
Staff scheduling
Problem analysis
Quality Control
Attention to Detail
Written and verbal communication
Staff development
Task prioritisation
Leadership competence
Motivational leadership
Office and administrative tasks
Operational efficiency
Performance evaluation
Workflow analysis
Continuous improvement processes
Production scheduling
Supply chain management
Delegating effectively
Strategic execution
Negotiation tactics
Supply chain coordination
Business Analytics
Customer service excellence
Communication skills
Creative thinking
Decision making
Active listening
Team Leadership
Effective communication
Relationship-building
Business development
Languages
English
Intermediate
B1
Additional Information
Good in Microsoft Access, Excel, Word and Power Point.