Dino Leeflang
Boise
Summary
Dynamic professional with a proven track record at Ocean Network Express, excelling in billing management and customer service. Spearheaded third-party billing initiatives and enhanced vendor relations, driving team performance through innovative solutions. Adept at conflict resolution and contract negotiation, ensuring quality outcomes and customer satisfaction.
Overview
27
27
years of professional experience
Work History
MNR and Depot Product
Ocean Network Express
Meridian
04.2022 - Current
- Created and issued third-party billing for container damages.
- Assisted with customer inquiries and disputes to enhance satisfaction.
- Set up and established new depots in OPUS.
- Updated and developed new TES agreements for vendors.
- Contributed innovative ideas to improve team performance and outcomes.
Logistics Coordinator
Ocean Network Express
Meridian
11.2020 - 04.2022
- Cultivated relationships with vendors, carriers, and customers to enhance shipping efficiency.
- Managed container tracking and movement for optimized logistics operations.
- Coordinated with terminals, depots, and rail services to resolve equipment issues.
- Analyzed data to pinpoint cost-saving opportunities in logistics processes.
- Prepared accurate shipping documentation, including bills of lading and invoices.
- Developed training materials and technical manuals for onboarding new team members.
Customer Service Representative
NYK Line
BOISE
07.2007 - 02.2018
- Resolved customer complaints promptly, ensuring satisfaction with products and services.
- Answered inquiries accurately, enhancing understanding of offerings.
- Maintained professionalism when addressing difficult customers to foster positive interactions.
- Diffused tense situations effectively while remaining calm under pressure.
Customer Service Representative
DIRECTV
Boise
04.1998 - 05.2007
- Delivered accurate product and service information to customers.
- Resolved customer complaints promptly and efficiently.
- Maintained professionalism when addressing challenging customer interactions.
- De-escalated customer concerns with a calm, friendly demeanor using approved scripts.
Education
High School Diploma -
Emmett High School
Emmett, ID06-1994
Some College (No Degree) - Accounting and Finance
Boise State University
Boise, IDSkills
- Billing management
- Customer service and vendor relations
- Data analysis and process optimization
- Contract negotiation
- Conflict resolution
- Attention to detail
- Quality assurance
- Creative problem solving
Languages
Dutch
Native/ Bilingual
Timeline
MNR and Depot Product
Ocean Network Express
04.2022 - Current
Logistics Coordinator
Ocean Network Express
11.2020 - 04.2022
Customer Service Representative
NYK Line
07.2007 - 02.2018
Customer Service Representative
DIRECTV
04.1998 - 05.2007
High School Diploma -
Emmett High School
Some College (No Degree) - Accounting and Finance
Boise State University
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