Dioga Alif Maulana
PROFESSIONAL BANKER
Bekasi
Summary
Results-driven banking professional with over 5 years of progressive experience at Bank Mandiri transitioning from Customer Service to Wholesale Funding transaction. Possessing a Master's degree in Accounting, excels in client relationship management, business development, and operational excellence. Demonstrated ability to surpass targets and enhance branch performance in competitive markets. Eager to explore opportunities in business development analysis, investment analysis, financial planning, risk analysis, Internal Audit, Organization Development, and Human Capital.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Manager - Officer Wholesale Funding & Transaction
Bank Mandiri Area
09.2024 - Current
- Manage wholesale funding strategies and transaction banking solutions for corporate clients
- Develop and maintain relationships with high-value institutional customers
- Execute complex financial transactions while ensuring regulatory compliance
- Helping Branch to execute wholesale business
- Increasing Fee Based Generator in wholesale product. (Kopra new User 7% Year to dated, Fee Based of Cash Management 18% year to dated, Volume of Bank Guarantee 122% Year on year, in April 2025)
Manager - Officer Transaction Banking Retail
Bank Mandiri Area
06.2024 - 09.2024
- Coordinated transaction banking services across retail network in Jakarta Greenville area
- Optimized operational processes resulting in improved service delivery efficiency
- Supported branch network in achieving quarterly business targets
- Main Focus in short period is increasing user registered and active user for Bank Mandiri new product's " Livin Merchant.
Manager - Branch Sales Manager
Bank Mandiri Branch
07.2023 - 06.2024
- Led sales team of 1 staff members and 6 Sales to achieve branch targets especially in consumptive credit, funding and fee based
- Implemented strategic sales initiatives that increased portfolio in retail credit 35% year to dated in December 2023 and funding 7 % Year to date in April 2024
- Developed comprehensive sales training programs improving team performance metrics
- Managed branch P&L responsibility with focus on revenue growth and cost optimization, reflected in increase of margin contribution 48% in December 2023
Officer Transaction Banking Retail Area Samarinda
Bank Mandiri Area
04.2022 - 07.2023
- Supervised transaction banking operations across retail branches in Samarinda region
- Streamlined operational processes reducing transaction processing time by 30%
- Increasing population in new user Livin by Mandiri 58% in December 2022 and Edc 16% in December 2022
- Lead 1 Staff and 5 EDC sales to increasing the poulation of EDC in Samarinda region
- Maintaining good relationship with merchant
- Fee based generator
Customer Service Officer - Branch Samarinda Sendawar
Bank Mandiri Branch
03.2020 - 04.2022
- Supervised 2-person of Customer Service and 3 person of Teller team to achieve customer satisfaction rating
- Acquired 1000+ new customers annually through proactive relationship building
- Maintained 95% customer retention rate through exceptional service delivery
- Cross-sold banking products resulting in 40% increase in product penetration per customer
- Handled 500+ customer inquiries monthly with 98% resolution rate
- Implemented efficient complaint resolution process reducing response time by 50%
- Supported Branch Manager in strategic planning, contributing to 15% target achievement above goal
- Successfully managed operations in unique branch environment requiring specialized approach
Officer Development Program
Bank Mandiri
09.2019 - 03.2020
- Completed comprehensive banking foundation program combining theoretical and practical training
- Classroom Training (3 months): Mastered core banking principles, regulations, and customer service excellence
- Branch Job Training (3 months): Applied knowledge in real-world banking environment
Education
Master of Accounting - Accounting
Gadjah Mada University
Yogyakarta 01.2017 - 01.2019
Bachelor of Accounting - Accounting
Islamic University of Indonesia
Yogyakarta 01.2012 - 01.2016
Skills
- Banking Operations & Regulatory Compliance
- Risk Assessment & Management
- Financial Analysis & Reporting
- Customer Relationship Management (CRM)
- Business Development & Sales Strategy
- Microsoft Office Suite (Advanced Excel, PowerPoint, Word)
- Financial Accounting & Auditing
- Team Leadership & Development
- Strategic Planning & Execution
- Problem Analysis & Resolution
- Cross-functional Collaboration
- Adaptability & Quick Learning
- Strong Analytical Thinking & data analysis
- Experienced in retail and wholesale transactions
Certification
Audit Training Program & Audit Process Understanding, Kantor Akuntan Publik Kumahaladi, Kuncara, Sugeng Pamudji & Rekan, 2016
Committee Experience
- Head of Equipment and Security Division, Campreneur, 2013
- Staff of Equipment Division, Super Accounting Program 4, 2014
- Staff of Equipment and Security Division, National Seminar, 2017
- Staff of Equipment Division, Accounting Competition and Strategic Seminar, 2018
Personal Information
- Date of Birth: 08/20/94
- Place of Birth: Pontianak
- Marital Status : Married
Leadership And Organization Experience
- Coordinator of Non-Academic Division, MAKSI Student Association, Gadjah Mada University, 2018, Coordinated non-academic activities ensuring 100% adherence to planned schedule, Led team of 10+ members in executing student development programs
- Coordinator of Multimedia and Marketing Division, Economic Scholarship Team, Islamic University of Indonesia, 2015, Promoted scholarship program across Economics Faculty, Managed team performance ensuring successful completion of all marketing initiatives
Timeline
Manager - Officer Wholesale Funding & Transaction
Bank Mandiri Area
09.2024 - Current
Manager - Officer Transaction Banking Retail
Bank Mandiri Area
06.2024 - 09.2024
Manager - Branch Sales Manager
Bank Mandiri Branch
07.2023 - 06.2024
Officer Transaction Banking Retail Area Samarinda
Bank Mandiri Area
04.2022 - 07.2023
Customer Service Officer - Branch Samarinda Sendawar
Bank Mandiri Branch
03.2020 - 04.2022
Officer Development Program
Bank Mandiri
09.2019 - 03.2020
Capital Market Workshop & Training, Entrepreneurship Unit HMP UGM, 2018
04-2018
Master of Accounting - Accounting
Gadjah Mada University
01.2017 - 01.2019
Audit Training Program & Audit Process Understanding, Kantor Akuntan Publik Kumahaladi, Kuncara, Sugeng Pamudji & Rekan, 2016
04-2016
Brevet Terpadu A & B Certification, Indonesian Institute of Accountants (IAI) - Yogyakarta Region, 2016
02-2016
Bachelor of Accounting - Accounting
Islamic University of Indonesia
01.2012 - 01.2016