Dion Laksmana

• Analyze and troubleshoot IT related issues that happens in office
• Coordinated with other IT section teams to address complex issues, leading to more efficient problem-solving processes.
• Improved overall department efficiency by streamlining processes and implementing new policies.
• Increased employee satisfaction with constructive performance evaluations and targeted feedback.
• Manage Active Directory Server for user management
• Manage Office365 with administrator privilege
• Manage Confluence and Tableau
• Manage backend systems coodinated with DevOps teams in China and Singapore
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

• Handle IT infrastructure for Jakarta office (HQ) and 2 branch office in Tambak Lorok (Central Java) and Grati (East Java) coordinated with vendors that manage the network connections
• Analyze and troubleshoot IT related issues that happens in office
• Collaborated with IT teams in Belgium for IT security implementation for Jakarta office and branch office
• Manage Active Directory Server for users management of Indonesian region employee
• Manage Office365 licensing
• Manage IT Procurement
• Monitoring office network connection with cisco meraki dashboard
• Manage and do checklist of server room
• Do weekly meeting with COO and CEO of Jakarta office to discuss weekly reports or discuss IT section improvement
• Optimized local server capacity by consolidating resources and virtualizing servers where necessary.
• Managed vendor relationships, negotiating contracts to secure cost-effective solutions for the company''s IT needs.
• Created comprehensive documentation on IT policies, procedures, and troubleshooting guides for easy reference by staff members.

- IT Support Team Leader position (2016-2018)

Jobdesc :

• Managed escalated cases, ensuring timely resolution and providing exceptional service to high-priority clients.
• Delivered regular progress reports to management, highlighting key successes and areas for improvement.
• Analyzed support data to identify trends and recommend proactive measures for addressing recurring issues.
• Conducted regular team meetings for open discussions, information sharing, and goal alignment among members.
• Monitored systems in operation and quickly troubleshot errors.
• Utilized ticketing system to track customer requests and prioritize urgent needs.

- IT Stagging Engineer position (2014-2016)

Jobdesc :

• Configure first step installation of windows servers before handed to SysMan Teams
• Configure Switch devices before handed to Network teams
• Configure Access Point devices before handed to Network teams
• Configure and install Operating System for Mini PC before handed to branch offices
• Create Monthly "Kaizen" for IT activity improvement

- IT Field Support position (2013-2014)

Jobdesc :

• Provided basic IT support to office users of desktops, laptops and devices.
• Provided IT support by setting up and maintaining computers and other necessary technology.
• Help IT Asset team to do Stock Opname of all IT device
• Maintain Asset movement and borrowing of IT device collaborate with IT Asset team