Summary
Overview
Work History
Education
Skills
Driving Licence
Timeline
Generic
DITYA MADE MEDHA

DITYA MADE MEDHA

Jakarta Barat

Summary

Start my career in Hospitality especially in Front Office Department for over than 8 (Eight) years, Reliable office professional delivering quality clerical supervision in fast-paced environments. Plans and delegates well to meet business administration requirements. Maintains positive, productive working conditions through solid leadership.

Overview

11
11
years of professional experience
2014
2014
years of post-secondary education
3
3
Languages

Work History

Front Desk Agent

Jakarta Airport Hotel
12.2024 - Current
  • Handle Check in (Make sure room type, special request and lenghth off stay accordance with the reservation)
  • Handle Phone calls and direct them to the proper guest or related department
  • Handle Check out, ( Ensure all payment is clear and posted on system, provide guest bill, close all bill for Expected Departure guest and coordinate with Supervisor if any outsanding bill ).
  • aware and concerned for guest's issue in the room or public area, report to Supervisor or Department concerned.
  • Update Guest Profile and preference on system Provide Guest with important knowledge with Hotel information, facilities and local area (event, attraction, transportation).
  • Perform and provide Excellent service to maintain guest expectations, ( Greeting guest by name, inform to related department for guest request, offering help )
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.

Front Office Supervisor

Veranda Hotel Pakubuwono
12.2023 - Current
  • Check Expected arrival & departure today ( Inclusion, special request )
  • Coordinate with HK supervisor / EHK for VIP, Long stay & Birthday set up arrival today
  • Organised and allocated room blocking for Arrival today
  • Controlling and monitoring FDA to ensure operational smooth
  • Handle guest complaint and aware of guest's issue during their stay
  • Check daily task FDA, Closing (Cash, Ledger or Card) ensure all bill posted
  • Check all bill for Group or Event Banquet today, make sure balance and posted as attached on BEO
  • All FO inventory must be complete and make a store requisition if necessary (Ex :stationary, Form, Paper)
  • Report and evaluate KPI's member to FO Manager or Duty Manager ( Performance appraisals )

Senior Front Office Supervisor

Cross Bali Breakers Resort
08.2018 - 11.2023
  • Create and assign schedule Front Office team
  • Check itienary and bookings for VIP and Long stay inhouse guest
  • Check Expected and Departure today ( inclusion and special request )
  • Coordinate with HK for set up VIP, Honeymooner and Long stay guest arrival today
  • Back up and ensure Operational going smoothly ( Shuttle, Check in Check out, guest itienary, request )
  • Handle and assist with guest issue or complaints, offering a recovery service to maintain guest satisfaction and loyalty
  • Offering Package or event today to Guest in house, make sure they have a memorable experiences during their stay
  • Reviewed and Supervise FDA during operational and report to Duty or FO manager for unsolved issue or problems
  • Create daily report for VIP today, Guest complaint and Upselling and summary at the end of the month
  • Review and evaluate KPI's member and report to Duty or FO manager

Front Desk Agent

Aston Marina Ancol Jakarta
01.2017 - 08.2018
  • Handle Check in ( make sure room type, special request and length of stay accordance with the reservation )
  • Update Guest Profile and preference on system
  • Provide Guest with important knowledge with Hotel information, facilities and local area ( event, attraction, transportation )
  • Handle Phone calls and direct them to the proper guest or related department
  • Aware and concerned for guest's issue in the room or public area, report to Supervisor or Department concerned
  • Handle Check out, ( Ensure all payment is clear and posted on system, provide guest bill, close all bill for Expected Departure guest and coordinate with Supervisor if any outsanding bill )
  • Perform and provide Excellent service to maintain guest expectations, ( Greeting guest by name, inform to related department for guest request, offering help )

Guest Relations Officer

Blu-Zea Resort by Double Six
05.2016 - 09.2017
  • Ensure guest service stayed excellent, attentive and helpful to assist guest needs
  • Communicate to guest to obtain a better understanding guest with resort information, make a reccomendations with related packages or event today
  • Handle check in VIP today ( Provide welcoming card, amenities and room set up )
  • Coordinate with HK, FB service and related department if there's any special request during guest stay
  • Manage and handle guest complaints, coordinate with Duty manager to provide a smart solution or escalating to Management
  • Meet and Greeting all guest at Breakfast time, (assist guest and response if there is any issue, celebrate guest's birthday today, check their itienary today and report to Duty or FO manager )
  • Handle Check out VIP guest ( assisting & explain guest bill with personal service, check the Flight details or next destination to ensure all prepare and on schedule, provide guest with authentic handyscraft or souvenir )

Guest Service Agent

Sun Island Boutique Villas & Spa
10.2014 - 05.2016
  • Handle check in and ensure all request and notes are accordance with the reservation
  • Handle Guest bill and processed guest payments by cash, Credit card or Company ledger
  • Check and update room availability on system
  • Night Auditor ( check rate before change date, make sure all transaction posted and balance between EDC and system, prepare Registration form and inclusion for Expected arrival tomorrow, fill DRR, room status and guest balance report after change date )
  • Handle Foreign Exchange
  • Answer Phone calls, ( provide guest with clear information, transfer call to proper guest, assist their request and inform to related department )
  • Assist guest for daily shuttle service, provide guest with knowledge of the nearby area, tourist attractions

Education

Diploma of Higher Education - Hotel Management

Sekolah Tinggi Pariwisata Bali
Nusa Dua, Bali

SMA - undefined

SMA Negeri 2 Tabanan
Tabanan, Bali

Skills

Power Pro

VHP

Opera

POS system

Reservations systems

MsWord

Excel

Power Point

Fax machine operating

Night Auditing

Check-in & Check out procedures

Guest complaint handling

Driving Licence

  • SIM A
  • SIM C

Timeline

Front Desk Agent

Jakarta Airport Hotel
12.2024 - Current

Front Office Supervisor

Veranda Hotel Pakubuwono
12.2023 - Current

Senior Front Office Supervisor

Cross Bali Breakers Resort
08.2018 - 11.2023

Front Desk Agent

Aston Marina Ancol Jakarta
01.2017 - 08.2018

Guest Relations Officer

Blu-Zea Resort by Double Six
05.2016 - 09.2017

Guest Service Agent

Sun Island Boutique Villas & Spa
10.2014 - 05.2016

SMA - undefined

SMA Negeri 2 Tabanan

Diploma of Higher Education - Hotel Management

Sekolah Tinggi Pariwisata Bali

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DITYA MADE MEDHA