Running
Divika Elsa Yanuar
Senior Flight Attendant
Kabupaten Tangerang
Summary
I am Divika Elsa Yanuar 29 years old as Senior Flight attendant. I am enthusiastic, ambitious, detail oriented . My hobby is Running. I like competition and challenge my self to get personal best. I am as Company Brand Ambassador with excellent hospitality, unique and professional facing through the competition among airlines.
Personable and attentive professional bringing in-depth customer service expertise and excellent communication skills. Well-versed in safety protocols and emergency procedures, coupled with strong organizational abilities. Committed to creating positive and safe travel experience for all passengers.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Senior Flight Attendant
PT Garuda Indonesia (Persero) Tbk
11.2013 - Current
- Attend pre-flight briefing to set goal before flight
- Ensure that adequate supplies emergency equipment and cabin equipment are on board
- Conducting safety check before, in-flight, and post flight
- Profiling passenger on board
- Prepare and serve food and drink with service concept, technical and professional skill
- Take care of passenger needs, particularly with those special needs
- Direct passenger in case of emergency
- Spread warm hospitality to make the enjoyable flight
- Update and apply current product knowledge
- Update and comply Line Instruction before toward to destination country
- Maintain good appearance
Usher
PT Jasa Angkasa Semesta Tbk (JAS Airport Services)
10.2012 - 02.2013
- Checking passenger document such as validity of passport, visa, KITAS, exit permit, etc
- Check the baggage and hand carry of passenger
- Profiling on passenger (pregnant mother, disable passenger, elderly, etc)
- Assist business class, first class, and suite class, frequent flyer member to get their comfort from check in, fast track immigration lane, access their lounge, until board to the aircraft
- Ensure passenger is satisfied and give them great experience
Education
SMA - Social Science
SMA Negeri 3 Cilacap
01.2009 - 01.2012
Skills
Word
Excel
Power Point
Team work
Hospitality
Service Recovery
Problem Identification
Leadership
Time Management
Communication
Problem solving
Crew coordination
Safety procedures
Personal Information
- Age: 29
- Hobbies: Running
Interests
Timeline
Senior Flight Attendant
PT Garuda Indonesia (Persero) Tbk
11.2013 - Current
Usher
PT Jasa Angkasa Semesta Tbk (JAS Airport Services)
10.2012 - 02.2013
SMA - Social Science
SMA Negeri 3 Cilacap
01.2009 - 01.2012