Doddy Pribadi
General Manager
Jakarta Selatan
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
A service-focused general manager is dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities, and interpersonal communication strengths.
Overview
25
25
years of professional experience
3
3
Certificates
2
2
Languages
9
9
years of post-secondary education
Work History
General Manager
Zuri Hotel Management
Dumai, RI
01.2024 - Current
- Utilizing strong leadership and communication skills to motivate and inspire 85 team members to deliver exceptional service and exceed guest expectations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Analyzed market trends and data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
General Manager
Kokoon Hotel Banyuwangi
Banyuwangi, JI
12.2020 - 01.2024
- Responsible for all aspects of the new 4-star hotel operation with 163 rooms, 3 F&B outlets, 9 meeting rooms, day-to-day staff management, and monitoring excellent guest services.
- Providing leadership and strategic planning to all departments to support service culture, maximize operations, and ensure guest satisfaction.
- Working very closely with the BOD and other stakeholders.
- Analyzed market trends and data to identify potential opportunities for business growth within existing or emerging markets successfully
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
General Manager
Allium Tangerang Hotel
Tangerang, BT
10.2018 - 12.2020
- Responsible for all aspects of 4-star hotel operations
- Providing leadership and strategic planning to all departments in support of service culture, maximized operations, and guest satisfaction
- Working very closely with BOD and other stakeholders.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Analyzed market trends and data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Implemented robust inventory management systems to optimize stock levels and minimize waste and costs associated with excess product storage.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
General Manager
Allium Batam Hotel
Batam, KR
07.2017 - 09.2018
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction
- Analyzed market trends and data to identify potential opportunities for business growth within existing or emerging markets successfully
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels
- Drive successful execution of numerous large-scale events and promotions while closely managing costs and budgetary constraints associated with event planning and management activities
- Collaborated effectively with cross-functional teams on various projects and initiatives aimed at enhancing organizational performance results
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
Cluster General Manager
Hotel Ammi Cepu and Allium Hotel Cepu
Blora, JT
09.2016 - 10.2017
- Responsible for managing 3 properties operations under Samali Hotels & Resorts on day-to-day basis to assure optimum performance and continual improvement in five Key Result Areas (guest service, employees, sales and marketing, property appearance, and profit and financial control)
- Coordinating, directing, and managing two hotel staff and hotel operations to achieve profitability, guest satisfaction, and efficiency while maintaining standards set by corporate.
- Maximize profitability with revenue management techniques such as forecasting demand patterns and adjusting pricing accordingly
- Implemented innovative marketing strategies to drive occupancy rates during low-season periods
- Developed strong team of department managers through effective recruitment, training, and mentoring
- Analyze guest feedback reports to identify areas of improvement and develop action plans for addressing any shortcomings
- Fostered relationships with key stakeholders, including owners, investors, vendors, community leaders, and industry professionals, at networking events or conferences
General Manager
Hotel Ammi Cepu
Blora, JT
08.2014 - 09.2016
- Performed 25% over budget for total hotel revenue and 45.87% over budget in 2015
- Controlling and monitoring cash flow, AR and AP very well Preparing yearly budget plan, setting goals, creating a marketing plan and media placement, completing competitive surveys and driving a sales & marketing team
- Ensuring all guest-related issues are resolved in manner consistent with company's goals and objectives
- People's development and all related Human Capital
- Inspecting and documenting repairs and cleanliness of property with HOD's to ensure optimum maintenance and repair, room cleanliness, and overall property appearance.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Implemented business strategies, increasing revenue, and effectively targeting new markets
Room Division Manager
Allium Tangerang Hotel
Tangerang, BT
07.2014 - 08.2014
- Enhanced customer experience with thorough training of front office, housekeeping, and concierge teams
- Fostered a positive work environment through employee engagement initiatives, resulting in high retention rates
- Coordinated with maintenance team to ensure timely repairs and preventive maintenance schedules in all guestrooms and public areas
- Increased upselling opportunities by training front desk staff on suggestive selling techniques for additional services or upgraded rooms
- Reduced operational costs through strategic vendor negotiations and optimization of inventory management processes
- Collaborated with finance department to manage budgets, analyze performance metrics, and implement cost-saving measures
- Ensured optimal staffing levels during peak seasons, coordinating with HR for timely recruitment and training of new hires
- I oversaw the day-to-day operations of a 157-room hotel with a staff of 10 employees.
Director Of Sales
Allium Tangerang Hotel
Tangerang, BT
07.2013 - 06.2014
- Cultivated a culture of continuous learning within the department by promoting professional development opportunities for team members
- Implemented robust sales tracking systems to monitor progress against targets and provide actionable insights for improvement efforts
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team
- Negotiated favorable contract terms with suppliers, optimizing profit margins while maintaining product quality standards
- Managed complex negotiations with key accounts, resulting in long-term contracts that bolstered annual revenue figures significantly
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions
- Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team
- Leveraged data-driven insights to adjust sales strategies in real-time, adapting to shifting market demands and competitive landscapes
- Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities
Senior Account Manager
The Dharmawangsa Jakarta
Jakarta, JK
12.2009 - 06.2013
- Increased revenue through strategic upselling and cross-selling initiatives
- Developed long-lasting client relationships by providing exceptional customer service and support
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates
- Expanded market share by identifying new business opportunities and securing high-value accounts
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients
- Regularly updated sales forecasts based upon current pipeline status and anticipated deal closures allow for accurate resource allocation and planning within organization
- Streamlined account management processes, improving overall efficiency and productivity
- Recommend brand products to customers to encourage repeat purchases and foster customer loyalty
- Built relationships with customers and community to promote long-term business growth
Account Manager
The Dharmawangsa Jakarta
Jakarta, JK
07.2005 - 12.2009
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments
- Developed customized account plans for clients to help them achieve their business goals
- Improved overall team productivity by implementing best practices in organization and time management
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution
- Increased client satisfaction by building strong relationships and addressing their needs promptly
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities
- Educated clients on new products or services to increase customer engagement with brand
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Consulted with businesses to supply accurate product and service information
Duty Manager
The Dharmawangsa Jakarta
Jakarta, JK
09.2002 - 06.2005
- Developed strong working relationships with staff, fostering a positive work environment
- Implemented staff training programs, enhancing product knowledge and improving customer service skills
- Mentored junior staff members in their professional development by offering guidance and support in their assigned roles
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments
- Manage inventory levels to minimize stockouts while reducing overhead costs
- Improved customer satisfaction by addressing and resolving complaints promptly
- Created employee schedules to align coverage with forecasted demands
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Front Desk Agent
The Dharmawangsa Jakarta
Jakarta, JK
10.1998 - 09.2002
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests
- Increased customer loyalty with exceptional communication skills and personalized service
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Kept accounts in balance and ran daily reports to verify totals
Education
Master Degree in Tourism -
Trisakti Institute of Tourism
Jakarta, JK 03.2022 - 02.2024
Bachelor Degree in Management Informatics - Computer And Information Sciences
Universitas Gunadharma
Depok Jaya, JB 06.1990 - 07.1997
Skills
General Managementundefined
Websites
Certification
CHA - Certified Hotel Administrator, American Hotel Lodging Educational Institute (AHLEI), Present
Accomplishments
- Staffing: worked directly with Human Resources to streamline the hiring and onboarding processes.
- Supervision: supervising the sales team to monitor sales activity and goal achievement.
- Collaborated with a team of 15 in the development of the CSR program called "Food Rescue" to help stunting programs, kids, and youth activities in a remote area of Banyuwangi.
Timeline
General Manager
Zuri Hotel Management
01.2024 - Current
Master Degree in Tourism -
Trisakti Institute of Tourism
03.2022 - 02.2024
General Manager
Kokoon Hotel Banyuwangi
12.2020 - 01.2024
General Manager
Allium Tangerang Hotel
10.2018 - 12.2020
General Manager
Allium Batam Hotel
07.2017 - 09.2018
Cluster General Manager
Hotel Ammi Cepu and Allium Hotel Cepu
09.2016 - 10.2017
General Manager
Hotel Ammi Cepu
08.2014 - 09.2016
Room Division Manager
Allium Tangerang Hotel
07.2014 - 08.2014
Director Of Sales
Allium Tangerang Hotel
07.2013 - 06.2014
Senior Account Manager
The Dharmawangsa Jakarta
12.2009 - 06.2013
Account Manager
The Dharmawangsa Jakarta
07.2005 - 12.2009
Duty Manager
The Dharmawangsa Jakarta
09.2002 - 06.2005
Front Desk Agent
The Dharmawangsa Jakarta
10.1998 - 09.2002
Bachelor Degree in Management Informatics - Computer And Information Sciences
Universitas Gunadharma
06.1990 - 07.1997
References
- Alexander Nayoan, COO - PHM, former CEO - Taman Safari Indonesia, former MD -The Dharmawangsa, Jakarta, +628111006889
- Budi Prihardjanto, Pan Pacific Hotel Group, Certified Trainer, Speaker & Coach - The John Maxwell Team, International Institute of Modern Butler., Jakarta, +628119930555
- Novi Samudra, GM - The GAIA Hotel Bandung; former GM The Dharmawangsa Jakarta, Bandung, 08111007200
- Timothy Silooy, P.T. BIS Data Indonesia, Jakarta, 085691184671, tsilooy@yahoo.com
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