Dominic Castillo
Nampa
Summary
Dynamic Branch Operations Manager with extensive experience in the industry, excelling in sales development and team leadership. Proven track record of implementing cost-saving measures and fostering a culture of continuous improvement. Adept at training staff and enhancing customer satisfaction, driving significant growth in branch performance.
Overview
23
23
years of professional experience
Work History
Branch Operations Manager
Oxarc LLC
04.2023 - Current
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Implemented cost-saving measures to reduce overhead expenses without sacrificing quality or service levels.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
Inside Sales Manager
Diamond Z
01.2021 - 04.2023
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
Branch Manager
Norco Inc
08.2002 - 01.2021
- I spent 18 years learning the industry while being promoted several time and moving throughout the Northwest for the company.
- Managed 4 different branches in 3 different states.
- Worked as a Territory Manager for 2 different locations.
Education
High School Diploma -
Skyview High School
Nampa, ID06.2002
Skills
- Employee development
- Excellent work ethic
- Strong team-builder
- Operational reports
- Staff supervision
- Sales management
- Safety protocol
- Customer and vendor relations
- Team player
Timeline
Branch Operations Manager
Oxarc LLC
04.2023 - Current
Inside Sales Manager
Diamond Z
01.2021 - 04.2023
Branch Manager
Norco Inc
08.2002 - 01.2021
High School Diploma -
Skyview High School
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