Donna Swett
Garden City
Summary
Detail-oriented professional with expertise in workflow optimization, safety compliance, and confidentiality. Known for exceptional customer service and effective team collaboration, contributing to improved patient care and operational efficiency.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician and Cashier
Walgreens
Boise, ID
10.2025 - 05.2026
- Processed prescription medications accurately in accordance with pharmacy regulations.
- Utilized pharmacy software systems for processing prescriptions and managing patient records.
- Assisted customers with medication inquiries and provided excellent customer service.
- Managed inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Maintained cleanliness and organization of pharmacy workspace for operational efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Collected co-payments or full payments from customers.
Caregiver
Grandmother
Garden City, ID
03.2015 - 11.2025
- Administered medication and monitored health conditions consistently.
- Assisted with daily living activities, ensuring comfort and safety.
- Developed engaging activities to promote mental and physical well-being.
- Maintained a clean and organized living environment to enhance quality of life.
- Communicated effectively with family members regarding care plans and progress.
- Implemented strategies to improve daily routines and enhance independence.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Maintenance Mechanic
Ada County Parks and Waterways
Boise, ID
10.2021 - 03.2025
- Performed preventative maintenance on machinery, reducing downtime and improving performance reliability.
- Conducted routine inspections of equipment to ensure operational efficiency and safety compliance.
- Collaborated with team members to diagnose mechanical failures and implement effective repair solutions.
- Maintained inventory of tools and parts, ensuring availability for timely repairs and maintenance tasks.
- Trained new staff on safety protocols and maintenance procedures to promote a culture of safety awareness.
- Assisted in scheduling maintenance activities to minimize disruptions to park operations and visitor experiences.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Maintained accurate records for all repairs, upgrades, and preventative measures taken on various equipment types.
- Communicated effectively across departments regarding upcoming maintenance plans or urgent repairs needed, fostering a collaborative work environment.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Performed preventive and regular maintenance on systems.
- Inspected structures, machinery and equipment to determine failure and causes for concern.
- Managed available parts, tools, and materials inventory to maintain prompt response capability.
- Coordinated with external vendors for specialized repair services when necessary, reducing costs associated with prolonged downtimes.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
General Worker
Wendy's
Garden City, ID
11.2020 - 05.2021
- Ensured compliance with health and safety regulations during food preparation and service.
- Operated kitchen equipment to prepare food items efficiently and safely.
- Collaborated with team members to maintain high standards of customer service.
- Assisted in training new staff on operational procedures and best practices.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Supported management in implementing promotional campaigns to boost sales performance.
- Provided support during peak hours, ensuring timely completion of tasks without sacrificing quality of work.
- Reduced waste by implementing effective cost-saving measures throughout the workplace.
Grounds Keeping
Express Employment
Boise, ID
06.2020 - 11.2020
- Operated and maintained groundskeeping equipment for efficient landscape upkeep.
- Performed routine lawn care, including mowing, trimming, and fertilization to enhance aesthetic appeal.
- Trained new staff on equipment usage and safety protocols to maintain operational efficiency.
- Monitored irrigation systems, adjusting settings for optimal water conservation during dry seasons.
- Implemented pest control measures effectively to protect plant health while minimizing environmental impact.
- Operated mowers, electric clippers and edgers and maintained fresh and groomed grounds for guest enjoyment.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Enhanced landscape appearance by trimming trees, bushes, and hedges.
- Provided excellent customer service when interacting with visitors on-site while addressing concerns related to the property''s appearance or safety features promptly.
- Preserved facility cleanliness with routine trash removal and litter control efforts.
- Reduced safety hazards through effective debris removal and sidewalk repair.
- Collaborated with other staff members to maintain safe, attractive outdoor spaces for public enjoyment.
- Spearheaded dedicated focus on facility cleanliness via grounds inspections.
- Evaluated, diagnosed and mitigated vegetation diseases, insect damage and other pest issues.
- Set up and tore down rental areas for events, opened buildings and grounds and monitored events during guest use.
- Cleared public and private areas of debris before and after events.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Maintained gardening tools by replacing blades and fluids.
Banquets
Riverside Hotel
Boise, ID
09.2016 - 03.2020
- Provided support during high-volume events like banquets and weddings, contributing to successful execution and memorable experiences for all attendees.
- Collaborated with other staff members to create memorable events such as weddings, banquets, or holiday parties.
- Ensured guest satisfaction by promptly responding to requests and addressing concerns during banquets.
- Utilized superior problem-solving skills to address any issues that arose during banquets or fine dining services professionally and discreetly.
- Simplified setup procedures for events such as banquets or receptions, ensuring prompt readiness for guest arrival and smooth transitions between courses.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Coordinated with catering teams to deliver exceptional food and beverage service at all banquets.
- Managed multiple tables efficiently, ensuring timely service and attention to detail.
- Trained new staff on menu offerings, service protocols, and operational standards.
- Handled cash transactions accurately, maintaining financial integrity during shifts.
- Resolved customer complaints effectively, fostering a positive dining experience.
Education
CNA - Health Care
CWI
Meridian, IDPhlebotomy - Health Care
CWI
Meridian, IDGED -
Learning Lab
Garden City, IDSkills
- Confidentiality and HIPAA
- Exceptional customer service
- Guest engagement
- Problem-solving skills
- Team collaboration
- Workflow optimization
- Medication dispensing
- Time management
- Safety awareness
- Strong work ethic
- Respectful and compassionate
- Property maintenance
Timeline
Pharmacy Technician and Cashier
Walgreens
10.2025 - 05.2026
Maintenance Mechanic
Ada County Parks and Waterways
10.2021 - 03.2025
General Worker
Wendy's
11.2020 - 05.2021
Grounds Keeping
Express Employment
06.2020 - 11.2020
Banquets
Riverside Hotel
09.2016 - 03.2020
Caregiver
Grandmother
03.2015 - 11.2025
CNA - Health Care
CWI
Phlebotomy - Health Care
CWI
GED -
Learning Lab