Dr. M. Irfan Gunawan
General Manager
Depok
Summary
Customer-oriented General Manager with a proven track record at Graha Ismaya, excelling in operations management and team leadership. Spearheaded strategies that enhanced sales and profitability while fostering strong customer relationships. Adept at training teams and driving business development, resulting in streamlined operations and increased efficiency.
Overview
16
16
years of professional experience
6
6
Certifications
1
1
Language
Work History
General Manager
Graha Ismaya
2021.01 - Current
- Lead all divisions including sales, marketing, after sales service, and legal divisions.
- Cultivated strong relationships with employees, distributors, customers, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Experienced dealing and handling with both national and local distributors
- Provided training for sales and marketing team including customers
- Developed and maintained good relationship with related stakeholders.
Product Manager
Graha Ismaya
2010.01 - 2020.12
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
- Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
- Trained junior marketing staff, elevating team capabilities and performance.
- Provided company and product presentation to customers and partners
Product Application Coordinator
Graha Ismaya
2009.10 - 2009.12
- Provided training for Sales and Marketing teams
- Assisted end user for demo and trial activities
- Presented product and company presentation to customers
Education
M.D. - General Practitioner
Faculty of Medicine University of Indonesia
Jakarta 2001.04 -
Skills
Operations management
Customer relationship management
Team leadership
Sales planning
Business development
Strategic planning
Product development
Competitor analysis
Sales reporting
Sales team training
Product knowledge
Pipeline management
Motivational skills
Verbal and written communication
Certification
ACLS
Timeline
Liver Ultrasound
2025-03
Basic Breast Ultrasound
2023-07
Internal Audit ISO 19011:2018
2023-05
Quality Management ISO 9001:2015
2023-05
Basic Obstetric Ultrasound
2022-06
General Manager
Graha Ismaya
2021.01 - Current
ACLS
2019-02
Product Manager
Graha Ismaya
2010.01 - 2020.12
Product Application Coordinator
Graha Ismaya
2009.10 - 2009.12
M.D. - General Practitioner
Faculty of Medicine University of Indonesia
2001.04 -