Dilynn Szewc
Caldwell
Summary
Dynamic individual with seven years of hands-on experience Personal Capital and Empower and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
Work History
Spec Technical & Aggregation Support
Empower Retirement
02.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Operations Manager
World Connection
02.2018 - 02.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Technical Support
WDS Global
07.2015 - 01.2018
- Provided technical support for deployed products, addressing customer concerns promptly and efficiently.
- Improved end-user satisfaction by providing timely and effective technical support.
- Provided technical support during new product introductions, facilitating smooth integration into existing processes.
- Provided technical support for integrated systems, quickly resolving issues to minimize disruptions.
Technical Support
Teleperformance USA
07.2013 - 07.2015
- Provided technical support for deployed products, addressing customer concerns promptly and efficiently.
- Improved end-user satisfaction by providing timely and effective technical support.
- Enhanced customer satisfaction by providing prompt technical support and resolving complex issues swiftly.
- Enhanced software proficiency by providing technical support and troubleshooting assistance to fellow students.
Education
High School Diploma -
Vallivue Academy
Caldwell, ID05-2013
Skills
- Incident management
- Technical documentation
- System troubleshooting
- Performance metrics
- Process improvement
- Team collaboration
- Problem solving
- Effective communication
- Decision-making
- Employee training
Timeline
Spec Technical & Aggregation Support
Empower Retirement
02.2022 - Current
Operations Manager
World Connection
02.2018 - 02.2022
Technical Support
WDS Global
07.2015 - 01.2018
Technical Support
Teleperformance USA
07.2013 - 07.2015
High School Diploma -
Vallivue Academy
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