Dustin Carson
Post Falls
Summary
Dynamic professional with a proven track record at Beaverton Hyundai, enhancing customer retention and team productivity through exceptional customer service and product training. Skilled in inventory management and critical thinking, consistently exceeded performance targets by leveraging a strong willingness to learn and attention to detail.
Overview
6
6
years of professional experience
Work History
Laborer
Rocky Mountain Coatings
04.2024 - Current
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Bolstered team morale with a positive attitude and willingness to help others when needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Product Specialist
Beaverton Hyundai
02.2023 - 03.2024
- Assisted with demonstrations of vehicles to showcase functionality and user personalization.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Continually expanded knowledge of Hyundai product line.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Conducted training sessions for sales and customer service teams, enhancing product knowledge and messaging.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Tow Truck Operator
Auto Haus Towing and Recovery
01.2020 - 02.2023
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
- Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
- Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.
- Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
- Streamlined communication between team members by utilizing mobile technology to relay critical information quickly and accurately.
- Developed strong relationships with local auto repair shops, fostering mutually beneficial partnerships that expanded business opportunities for both parties.
- Coordinated team member movements based on current needs, safety concerns, or delays.
Water Damage Technician
Service Team Of Professionals - Sherwood
09.2018 - 02.2020
- Maintained client relationships by addressing concerns and ensuring successful project completion.
- Reduced job timeframes through efficient delegation of tasks among team members.
- Expanded service offerings through ongoing professional development, staying up-to-date on industry trends and certifications.
- Optimized resource utilization by effectively managing inventory and maintaining necessary tools and equipment.
- Assessed property damages, accurately documenting findings to support insurance claims processing.
- Enhanced team productivity by training new technicians on industry best practices and equipment usage.
- Established rapport with insurance adjusters for smooth claim settlements benefiting both clients and the company.
- Implemented preventative measures during restoration projects, mitigating the risk of future water damage occurrences.
- Exceeded performance targets consistently, resulting in increased trust from management to handle larger-scale projects independently.
- Developed tailored water damage restoration plans, taking into account unique client needs and property conditions.
Education
General Studies
Tualatin High School
Tualatin06-2015
Skills
- Willingness to learn
- Attention to detail
- Safety awareness
- Time management
- Customer service
- Team collaboration
- Data entry
- Critical thinking
- Customer engagement
- Product training
- Inventory management
Timeline
Laborer
Rocky Mountain Coatings
04.2024 - Current
Product Specialist
Beaverton Hyundai
02.2023 - 03.2024
Tow Truck Operator
Auto Haus Towing and Recovery
01.2020 - 02.2023
Water Damage Technician
Service Team Of Professionals - Sherwood
09.2018 - 02.2020
General Studies
Tualatin High School
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