Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Dwi Indriyati

Dwi Indriyati

Jakarta

Summary

Experienced administrative and operational support professional with a proven track record of managing documentation, reports, technical helpdesk, ERP systems, and customer support.

Collaborative team player across departments such as Finance, TDO, RND, and SMO to optimize system efficiency and deliver excellent service. Proficient in ERP system management, ensuring audit and compliance requirements are consistently met.

Reliable employee known for strong time management and teaming abilities, dedicated to completing work on-time and exceeding expectations with each task. Professional staff member with a focus on team collaboration and achieving results, skilled in communication, problem-solving, and time management.

Ready to contribute to organizational success with strong operational and administrative skills, delivering impactful support and fostering team collaboration to meet dynamic needs. Known for integrity, efficiency, and a proactive approach to challenges.

Overview

12
12
years of professional experience

Work History

Marketing Support Officer

PT PEFINDO Biro Kredit
01.2016 - Current
  • Invoicing: Create a list of invoices and push the SO to the Finance division with the following details: Annual invoices for 200 companies, Monthly invoices for 100 companies.
  • Document, Report, and Others: Supporting the implementation of Audits (KAP Audit, OJK Audit, Internal Audit, and ISO 9001 and 27001 Certification Audit), Creating monthly update reports on the number of members to OJK, Monitoring addendums to agreements with all members, Storing all member agreements in both softcopy and hardcopy, Managing the member database and support data, Updating member data in ERP, Coordinating across divisions for meeting scheduling, B2B and B2C support, Internal and external correspondence, Registering partners through the portal, Monitoring related to the validity period of cooperation, Supporting data requests from other divisions.
  • Collection Support: Conducting billing to members regarding the issued membership fee invoices.
  • Marketing Event: Supporting the implementation of events and company activities.
  • Maintenance Budget: Managing OPEX and CAPEX budget data for the division.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Secretary to Director

PT PEFINDO Riset Konsultasi
01.2015 - 01.2016
  • Streamlined office processes for increased productivity by organizing and maintaining filing systems and electronic databases.
  • Upheld high standards in customer service when representing the Vice President during interactions with clients or partners via phone or email communication.
  • Maintained daily report documents, memos and invoices.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

Receptionist

PT Pemeringkat Efek Indonesia
01.2014 - 01.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

Associate of Arts - Radio And Television Broadcasting

Bina Sarana Informatika
Jatikarya, Indonesia
03-2014

Skills

  • Proficient in ERP software
  • Document management expertise
  • Customer service management
  • Support for event execution
  • Service excellence
  • Collaborative teamwork
  • Experienced with MS Office applications
  • Strong task management
  • Strong speaking skills
  • Proficient in prioritizing tasks

Timeline

Marketing Support Officer

PT PEFINDO Biro Kredit
01.2016 - Current

Secretary to Director

PT PEFINDO Riset Konsultasi
01.2015 - 01.2016

Receptionist

PT Pemeringkat Efek Indonesia
01.2014 - 01.2015

Associate of Arts - Radio And Television Broadcasting

Bina Sarana Informatika

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Dwi Indriyati