Opera
DWI SAVITRI
Hospitality
Summary
Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity.
Overview
14
14
years of professional experience
1
1
Language
Work History
Travel Manager
BAWAH RESERVE, ANAMBAS ISLANDS
06.2023 - 06.2024
- Organized large-scale group travel arrangements, ensuring seamless logistics for both domestic and international trips.
- Managing seaplane maintenance schedule.
- Managing seaplane booking schedule
- Implemented effective communication strategies, providing timely updates on itineraries and changes to clients.
- Trained junior staff members on best practices in customer service, leading to improved overall team performance.
- Managed budgets and monitored expenses to ensure financial objectives were met consistently across all bookings.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Helped customers with passport and visa applications (VOA Only).
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
CATERING & EVENT MANAGER
POTATO HEAD BALI
08.2019 - 06.2023
- Coordinated decorations, documentations, entertainment for the event.
- Managed administrative logistics of events planning, during the event and post event.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Coordinated with vendors to secure high-quality services, ensuring memorable event experiences.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Enhanced team collaboration by developing comprehensive communication plans that kept all stakeholders informed and engaged.
- Developed training programs for event staff, elevating level of professionalism and service delivery at events.
- Utilized feedback from attendees to refine and improve event offerings, solidifying organization's reputation for excellence in event management.
- Coordinated accommodations, transportation and parking arrangements for event attendees and vendors.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Implemented contingency plans to address last-minute changes.
- Developed detailed event reports, documenting all aspects of each event.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
EVENT PLANNING ASSISTANT MANAGER
HYATT REGENCY BALI
11.2018 - 08.2019
- Increased client satisfaction by proactively addressing concerns and providing timely solutions for any issues that arose during events.
- Collaborated closely with sales teams to identify cross-promotional opportunities at events, driving brand exposure for both clients and partnering businesses.
- Facilitated seamless communication between all parties involved in an event, ensuring everyone was well-informed throughout the planning process.
- Managed administrative logistics of events planning and event booking
- Coordinated transportation, accommodations and parking arrangements for event attendees and vendors.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Developed and distributed event surveys to gather feedback and assess event success.
- Oversaw event registration process by collecting and tracking attendee information.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees, guest, and vendors
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
CATERING & CONVENTION EXECUTIVE
SHERATON BALI KUTA RESORT
05.2015 - 11.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
FOOD & BEVERAGE SECRETARY
THE TRANS RESORT BALI
12.2014 - 05.2015
- Maintained daily report documents, memos and invoices.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Scheduled appointments and conducted follow-up calls to clients.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Coordinated meetings and events, arranging logistics
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
SALES COORDINATOR
SOFITEL NUSA DUA BEACH RESORT
08.2014 - 12.2014
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Built relationships with customers and community to establish long-term business growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
FOOD & BEVERAGE SECRETARY
SHERATON BALI KUTA RESORT
03.2013 - 07.2014
- Maintained daily report documents, memos and invoices.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Coordinated meetings and events, arranging logistics.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, suppliers and professional services personnel to receive orders, direct activities, and communicate instructions.
Executive Secretary to the President Director
PT. PORTEK INDONESIA
06.2010 - 09.2011
- Organized and updated schedules for executives.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled confidential information in professional manner.
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
- Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
- Optimized time management for executives through skilled coordination of tasks and priorities.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Managed expense reporting to ensure accuracy and adherence to budgetary guidelines.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and providing candidate feedback to executives.
- Managed complex executive calendars to ensure optimal scheduling and time management.
- Took notes and dictation at meetings.
- Coordinated events and worked on each projects.
Education
BBA - Administration Managment
UNIVERSITAS SURABAYA
Surabaya, Indonesia 06.2003 - 2006.06
Skills
Itinerary development
Software
Microsoft Office
Timeline
Travel Manager
BAWAH RESERVE, ANAMBAS ISLANDS
06.2023 - 06.2024
CATERING & EVENT MANAGER
POTATO HEAD BALI
08.2019 - 06.2023
EVENT PLANNING ASSISTANT MANAGER
HYATT REGENCY BALI
11.2018 - 08.2019
CATERING & CONVENTION EXECUTIVE
SHERATON BALI KUTA RESORT
05.2015 - 11.2018
FOOD & BEVERAGE SECRETARY
THE TRANS RESORT BALI
12.2014 - 05.2015
SALES COORDINATOR
SOFITEL NUSA DUA BEACH RESORT
08.2014 - 12.2014
FOOD & BEVERAGE SECRETARY
SHERATON BALI KUTA RESORT
03.2013 - 07.2014
Executive Secretary to the President Director
PT. PORTEK INDONESIA
06.2010 - 09.2011
BBA - Administration Managment
UNIVERSITAS SURABAYA
06.2003 - 2006.06
Languages
English
Native language
Exercise, Travelling, Dog
One thing about these three, "make lower stress level"
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