Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Dwi Yanti

Dwi Yanti

Relationship Manager & Assistant Manager HR
Jakarta

Summary

Enthusiastic Relationship Manager with good eye for spotting where organizational procedures can be improved to enhance customer and client satisfaction. Warm and highly organized. Skill for building loyalty and rapport. Relationship Manager with extensive experience overseeing entire relationship management systems. Quick to spot problem areas for improvement to enhance customer and client satisfaction. Friendly but professional communication styles builds rapport and solve issues quickly. Experienced relationship Manager with knack for creating long lasting client loyalty and customer advocates. Skill at building rapport by providing quick and friendly responses to inquiries and problems.

Overview

27
27
years of professional experience
1997
1997
years of post-secondary education
2
2
Languages

Work History

HR Executive & Admin Executive

PT Quantic Inovasi Teknologi
10.2024 - Current
  • Ensure full compliance with company HR policies and labor regulations.
  • Manage end-to-end recruitment processes, including job posting, screening, interviewing, salary negotiation, and candidate selection.
  • Coordinate onboarding activities such as preparing offer letters, employment agreements, NDA for clients, and ensuring a smooth orientation for new hires.
  • Handle offboarding processes, including clearance forms, exit interviews, and issuance of reference letters.
  • Prepare and manage HR documentation, including offer letters, employee agreements, reference letters, and NDAs.
  • Maintain organized filing systems for all HR documents, both in hardcopy and softcopy, ensuring confidentiality and compliance.
  • Maintain and update employee records for active employees, interns, freelancers, and resigned staff in the HR system.
  • Monitor employee attendance via HR systems, and ensure adherence to company policies, office rules, and regulations.
  • Collaborate with the Finance team to support payroll processing, including salary adjustments, BPJS activation and deactivation, and employee payroll bank account registration.

Human Resources Manager

PT Shaft Softwares Indonesia
04.2024 - 10.2024
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Handle employee attendance, agreements, offer letters, and offer calls.
  • Ensure full compliance with company HR policies and labor regulations.
  • Process monthly payroll, ensuring accuracy of salaries, allowances, deductions, and overtime, and manage timely payment and reporting of BPJS Kesehatan and Ketenagakerjaan contributions.
  • Oversee building rental arrangements, including lease renewals, vendor coordination, and payment schedules to ensure smooth office operations.
  • Manage end-to-end recruitment activities, from sourcing and screening candidates to interview coordination and onboarding, in collaboration with internal hiring managers and/or external recruiters.

Asisstant HR Manager - Relationship Manager

PT Accord Innovations Indonesia
04.2022 - 03.2024
  • Handling and maintain consultant's timesheet.
  • Assist HR Manager for handling all related to HR activities in company.
  • Do offercalled and salary negotiation with candidates.
  • Maintain company daily expenses.
  • Dealing with vendor which related with office operational.
  • Build good relationship with consultants which placed at client.
  • Handling consultant's complain with related to employees.
  • Prepared and released intended offer, offer letter, warning letter, reference letter,etc.
  • Do company orientation to new consultants
  • Maintain client database.

Marketing Communications Specialist

Artland Indonesia
02.2021 - 04.2022

- Maintain client database

- Build and enggage relationship with client

- Manage external sponsorship requests

- Organize events related to promotions and product introductions

- Participate in planning marketing campaigns and public relations strategies to support company goals

- Identify collaborative opportunities for partnerships, sponsorships, and advertising

- Promote products and drive transaction opportunities directly to nearby stores



Client Engagement Specialist

PT Atreus Global
03.2019 - 02.2021

- Maintain and Implement Client

- Client search via cold calling and networking

- Fien and identify new sales opportunity

- Sales presentation with potential clients

- Marketing Strategies

- Maintain SAP Database and build relationship with client

- Manage relationship with existing customers and/or new customers to create business opportunities

- Branding company names

Finance Staff

PT Anugrah Linen Indonesia
08.2018 - 03.2019
  • Maintain transactions in the store and also ongoing exhibition events
  • Carry out bank reconciliation for every transaction that occurs
  • Establish good relationships with the Management Building where we rent space, especially with the Finance and Tax divisions
  • Send proof of rental payment deductions to Building Management every month
  • Control every transaction and sales deposit deposited by each store to the Bank
  • Create daily reports, weekly reports and monthly reports and send them to the Head of Finance (CFO)

Administration and Finance Staff

TD Travelindo
08.2015 - 05.2018
  • Manage the procurement of goods or company operational facilities
  • Filing documents, setting CEO meeting agendas, preparing meetings and other activities
  • Become an intermediary with external parties
  • Manage employee attendance, payroll, arrange employee business trips
  • Invoicing to vendors and customers
  • Establish good relationships with vendors and customers
  • Maintain insurance, BPJS, attendance
  • Manage company legality for changes, extensions or replacements

Supervisor Cashier and Customer Service

PT Pongs Indonesia
06.2011 - 08.2014
  • Create cashier and CS schedules and maintain their attendance
  • Record KPIs for cashiers and CS to see their performance
  • Maintain EDC Bank machine for transactions, from use to maintenance
  • Create petty cash store records and send reports every week to Finance at the Head Office
  • Assist cashiers and CS in handling customer complaints
  • Maintain procurement of goods in the store such as stationery, drinking water, shopping bags, etc. and send monthly usage reports

Supervisor Cashier and Customer Service

PT ACE Hardware Indonesia
08.2004 - 02.2010
  • Create cashier and CS schedules and maintain their attendance
  • Record KPIs for cashiers and CS to see their performance
  • Maintain EDC Bank machine for transactions, from use to maintenance
  • Create petty cash store records and send reports every week to Finance at the Head Office
  • Assist cashiers and CS in handling customer complaints
  • Maintain procurement of goods in the store such as stationery, drinking water, shopping bags, etc. and send monthly usage reports
  • Send daily sales reports, transactions, every day to the Finance division and Area Manager at the Head Office

Teller

PT Bank Umum Nasional
02.1998 - 10.1998
  • Bank transactions ( Withdrawal, Cash Deposit, Checking, Giro etc

Education

Secretary -

SMK 1 Tangerang

Secretary - undefined

Universitas Budi Luhur

Skills

  • Client relationship management
  • Retail management system
  • Effective brand messaging
  • Customer account specialist
  • Human resources executive
  • Operational management

Additional Information

Available upon request, linkedin.com/in/dwi-yanti-b60b91152

Timeline

HR Executive & Admin Executive

PT Quantic Inovasi Teknologi
10.2024 - Current

Human Resources Manager

PT Shaft Softwares Indonesia
04.2024 - 10.2024

Asisstant HR Manager - Relationship Manager

PT Accord Innovations Indonesia
04.2022 - 03.2024

Marketing Communications Specialist

Artland Indonesia
02.2021 - 04.2022

Client Engagement Specialist

PT Atreus Global
03.2019 - 02.2021

Finance Staff

PT Anugrah Linen Indonesia
08.2018 - 03.2019

Administration and Finance Staff

TD Travelindo
08.2015 - 05.2018

Supervisor Cashier and Customer Service

PT Pongs Indonesia
06.2011 - 08.2014

Supervisor Cashier and Customer Service

PT ACE Hardware Indonesia
08.2004 - 02.2010

Teller

PT Bank Umum Nasional
02.1998 - 10.1998

Secretary - undefined

Universitas Budi Luhur

Secretary -

SMK 1 Tangerang
Dwi YantiRelationship Manager & Assistant Manager HR