Dwicky Fachrudias
Trainer
Semarang,YO
Summary
Proven achiever with extensive experience at Halo BCA, adept in customer relationship management and technical support. Excelled in enhancing customer satisfaction and resolving complex issues, consistently surpassing performance metrics. Skilled in multitasking and adaptability. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Trainer
Halo BCA
01.2024 - Current
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Social Media Chat Representative
Halo BCA
04.2022 - 01.2024
- Provided excellent customer service when representing the company at industry events or responding to inquiries on social media platforms.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform.
- Utilized strong problem-solving skills to troubleshoot technical issues and provide solutions that met customer needs.
- Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries through chat support.
Call Center Representative
Halo BCA
01.2020 - 04.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Education
Bachelor of Education - English Education
Muria Kudus University
Kudus 09.2014 - 09.2019
Skills
Quick Typing
Language Fluency
Adaptability and Flexibility
Teamwork and Collaboration
Multitasking
Customer Relationship Management
Complaint resolution
Technical Support
Problem-solving skills
Timeline
Trainer
Halo BCA
01.2024 - Current
Social Media Chat Representative
Halo BCA
04.2022 - 01.2024
Call Center Representative
Halo BCA
01.2020 - 04.2022
Bachelor of Education - English Education
Muria Kudus University
09.2014 - 09.2019
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