DWIKI SATRIAWAN
BANKER
WEST ACEH REGENCY,AC
Summary
Dynamic professional with experience at Bank Negara Indonesia, excelling in client engagement and problem-solving. Proven ability to enhance customer satisfaction through empathy and behavioral support, while leveraging Microsoft Office for efficient documentation. Recognized for preventing revenue loss by identifying default risks, showcasing strong collaboration and teamwork skills.
Overview
5
5
years of professional experience
Work History
Recovery Assistant
Bank Negara Indonesia
11.2021 - Current
- Supported team members with training on best practices for collections calls and documentation procedures.
- Monitored account status reports regularly, ensuring prompt follow-up on overdue payments or escalating issues when necessary.
- Prevented loss of revenue by identifying early warning signs of potential default risks among existing customer accounts.
Sales Assistant
Bank Negara Indonesia
02.2020 - 10.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
Bachelor of Science - Information And Computer Systems
MIKROSKIL COLLEGE OF MANAGEMENT AND COMPUTER SCIENCE
Medan, Indonesia 04.2001 -
Skills
Mental health awareness
Client confidentiality
Behavioral support
Empathy development
Microsoft office
Computer literacy
Collaboration and teamwork
Problem-solving aptitude
Music Live performances
Social media engagement
Live streaming
Map navigation
Hobbies
Music, Games, Touring
Timeline
Recovery Assistant
Bank Negara Indonesia
11.2021 - Current
Sales Assistant
Bank Negara Indonesia
02.2020 - 10.2021
Bachelor of Science - Information And Computer Systems
MIKROSKIL COLLEGE OF MANAGEMENT AND COMPUTER SCIENCE
04.2001 -