DWINA ROSA PANJAITAN
Jakarta,Indonesia
Summary
Geological Engineering graduate from the Sumatera Institute of Technology (ITERA) with a foundation in geological mapping, spatial data analysis, and flood-hazard assessment. Experienced in using QGIS, Global Mapper, and geospatial tools to process spatial information and present findings. Completed General Occupational Safety and Health (HSE) training covering construction safety, risk management, SMK3, and accident analysis. Sharp individual motivated to acquire knowledge of fieldwork, mapping and laboratory analysis. Familiar with geologic principles and data interpretation. Strong attention to detail and fast learner. Currently working in customer service at Bank BCA, strengthening client communication, accuracy, documentation, and service delivery in a procedure-driven environment. Interested in contributing analytical, documentation, and coordination skills to construction consulting, geotechnical, environmental, or GIS-related projects.
Overview
3
3
Languages
1
1
Certification
5
5
years of professional experience
Work history
Customer Service / Customer Service Officer
Bank BCA
Jakarta Barat, Indonesia
2025.03 - Current
- Handled customer requests using banking procedures to keep records accurate.
- Communicated with customers to identify service needs and share clear guidance.
- Built client-facing communication and problem-solving skills for coordinated service details.
- Met daily targets by managing workload within set timelines.
- Acquired knowledge of software systems to enhance workflow efficiency.
School Administrator
Sekolah Alkitab Lampung
Lampung, Indonesia
2022.01 - 2024.08
- Prepared reports and routed updates to facilitate communication between staff and external stakeholders.
- Maintained administrative records and organised documents to enhance information retrieval efficiency.
- Coordinated document flow to ensure accuracy and improve searchability of information.
Sales & Marketing
Pelita Hati
Lampung, Indonesia
2022.09 - 2024.06
- Utilised customer and sales information to analyse performance and enhance communication with customers.
- Facilitated customer engagement initiatives to enhance communication. using to maintain consistent follow-up.
- Managed customer records and relationships while engaging with customers daily to strengthen connections.
Education
Bachelor of - Geological Engineering
Sumatera Institute of Technology (ITERA)
South Lampung, IndonesiaSkills
Geology & spatial analysis: Geological mapping; Exploration techniques, Palaeontology understanding, stratigraphy, Hydrogeology, Geology Structure, flood-hazard mapping, Experience with rock mechanics, Field investigation planning, Data collection and management
GIS & data tools: QGIS, Global Mapper, ArcGIS; Microsoft Excel, Word, PowerPoint; data organisation and reporting
Knowledge of company policies
Communication proficiency
Customer relationship management
Professional: Client communication
Tactful feedback
Safety & risk: Construction safety training
Certification
General Occupational Safety and Health (HSE) training — PT Garuda Systrain Interindo in cooperation with Indonesia's Ministry of Manpower (KEMNAKER RI), 9–21 Dec 2024. Training topics included construction/building safety, SMK3, risk management, safety audits, and accident analysis.
ACADEMIC PROJECT
Final Research Project — Flood Hazard Mapping Using Spatial Analysis, Sumatera Institute of Technology (ITERA) | 2024, Conducted flood-hazard analysis using spatial data to identify areas potentially exposed to flooding., Processed and analyzed geospatial data using Global Mapper and QGIS to support hazard mapping., Developed experience interpreting spatial information and communicating findings relevant to disaster planning and mitigation.
ORGANIZATIONAL EXPERIENCE
- Himpunan Mahasiswa Teknik Geologi Avanindra ITERA (2020–2021)
- Ikatan Ahli Geologi Indonesia — Student Chapter (SM-IAGI), ITERA (2020–2021)
Languages
English
Fluent
French
Intermediate (B1)
Indonesian
Native
Affiliations
- Travelling, Reading
Timeline
Customer Service / Customer Service Officer
Bank BCA
2025.03 - Current
Sales & Marketing
Pelita Hati
2022.09 - 2024.06
School Administrator
Sekolah Alkitab Lampung
2022.01 - 2024.08
Bachelor of - Geological Engineering
Sumatera Institute of Technology (ITERA)