Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dyah Wulandari

Head Of Digital Agency (Senior Manager)
DKi Jakarta,Jakarta Selatan

Summary

Experienced in Sales & Marketing with over 28 years of experience in Insurance industry. Excellent reputation for resolving problems and improving customer satisfaction.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Senior Manager position. Ready to help team achieve company goals.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Dedicated in Insurance industry as professional Senior Manager with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Head of Digital Agency

PT SOMPO Insurance Indonesia
DKI Jakarta
2019.07 - Current
  • Exceeded goals and secure the target achievement through effective task prioritization , great work ethic with focus on profitability and productivity
  • Actively listened to customers(Digital partners, Aggregators, Insuretech companies) product requests, confirming full understanding before addressing concerns internally .
  • Collaborated across internal team division to achieve target results.
  • Responsible to build deep strategic partnerships across Digital Partners (Insuretech/Aggregator Companies) for offering embedded and innovative insurance products (B2B, B2C, B2B2C)
  • Maintaining relationships with the existing partners (Digital Partners, Insuretech, Agregator Companies) and continuously seeking business opportunities and develop relationships with other channels/segments in existing digital partners.
  • Monitoring the overall Partners performance, engagement, the progress and the project timeline
  • Regularly monitors, track, evaluate, and report routine upon partnership with Digital Partners/insuretech/Aggregators

Senior Manager - Head of Marketing Office

PT SOMPO Insurance Indonesia
DKI Jakarta , Indonesia
08.2016 - 07.2019

Responsiblein the daily operations of Marketing Office Blok M Sentraya which includes achieving and exceeding premium target from all source of business with mainly target for CIMB Niaga Bank.

To Maintain exixting partners and develop network with new partners (Bank, Leasing, Dealers, Agents, Direct Clients, SME Brokers) in order to grow their portfolio.

Increase retail product portfolio and strengthen all line of business portfolio.

Responsible in overseeing the performance and development of the branch team.

Developing, implementing and maintaining a business plan for the branch.

Coordinating sales, purchasing, distribution, warehousing, and staff costs.

Focusing on achieving customer acquisition, retention and cross sales.

Managing the daily activities of branch/MO, enforcing the company's policies, principles, and procedures.

Identifying the addressing team training and development needs.

Ensuring the branch are providing excellent service to customers.

Communicating clear business messages to staff.

Responsible for dealing with complex and diverse managerial problems.

Branch Manager of Permata Hijau Branch

PT Asuransi AXA Indonesia (AGI)
DKI Jakarta , Indonesia
12.2012 - 08.2016
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Responsible in the daily operations of AXA Permata Hijau Branch which includes achieving and exceeding premium target from all source of business
  • To Maintain existing partners and develop network with new partners (Bank, Leasing, Dealers, Agents, Direct Clients, Brokers) in order to grow their portfolio
  • Responsible in overseeing the performance and development of the branch team
  • Developing, implementing and maintaining a business plan of the branch
  • Co-ordinating sales, purchasing, distribution,warehousing, and staff costs
  • Focusing and achieving customer acquisition , retention, and cross sales
  • responsible for dealing with complex and diverse managerial problems
  • Communicating clear business messages to staff
  • Increase retail product portfolio and strengthen all line of business portfolio
  • Offered friendly and efficient service to customers, handled

Branch Manager of Tomang Branch

PT Zurich Insurance Indonesia
DKI Jakarta , Indonesia
2011.01 - 2012.12
  • Exceeded goals through effective task prioritization and great work ethic.
  • Responsible in the daily operations of Tomang Branch which includes achieving and exceeding premium target from all source of business
  • To maintain existing partners and develop network with new partners (Bank, Leasing, Dealers, Agents, Direct Clients, Broker) in order to grow their portfolio
  • strengthen all line of business portfolio
  • Collaborated with team members to achieve target results.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Increased customer satisfaction by resolving issues.

Head of Financial Institution, Biz Dev Group

PT. Asuransi Allianz Utama Indonesia
DKI Jakarta , Indonesia
2009 - 2011
  • Collaborated with team members to achieve target results.
  • To Develop network with new partners (Bank & Leasing)
  • Meet and exceed sales targets of Financial Institution team
  • To maintain close relationship with existing Bank & Leasing partners by visiting them and participate in joint visit to dealers
  • To maintain existing business (follow up the renewal business from Bank & Broker Bank business)
  • Supporting the team to provide excellent service for partner : regular visit, presentation gathering, and respond the client needs
  • Monitoring & empowering all Financial Institution team
  • Ensuring the capabilities of the sales team to achieve its objective
  • Provide excellent service to existing and potential new customer/partner

Manager Multi Finance Relationship Biz Dev

PT. Asuransi Allianz Utama Indonesia
DKI Jakarta , Indonesia
2007 - 2009
  • To develop network with new partner (Leasing Company : Astra Credit Company, Tifa Finance, BII Finance, Niaga Leasing etc)
  • to fullfill the target achievement (personal and target team)
  • To maintain relationship with existing Leasing Company by visiting them and joint visit to dealer
  • To assist all administration work (cancellation, endorsment from Leasing company)
  • To maintain existing business (follow up the renewal business from leasing)

Account Manager Agency Relationship at Biz Dev

PT Asuransi Allianz Utama Indonesia
DKI Jakarta , Indonesia
2004 - 2007
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Develop network with corporate agencies as well as retail agents
  • Maintain the relationship with corporate and retail agents by visiting and joint visit to clients
  • To assist corporate agencies and agents in securing the business for both new business and renewal business
  • Maintain renewal portfolio of the business from agencies and agents
  • cross selling the products
  • training agents

Marketing Officer at Biz Dev Division

PT. Asuransi Allianz Utama Indonesia
DKI Jakarta , Indonesia
2000 - 2004
  • To analyze and review risk both for renewal & new business
  • Developed and maintained courteous and effective working relationships.
  • To handle business coming from Brokers ,Corporate agents, Agents for commercial risk, Small Medium business and corporate business
  • Maintain renewal ratio
  • joint visit to clients

Marketing Administrator at Biz Dev Division

PT Asuransi Allianz Utama Indonesia
DKI Jakarta , Indonesia
1999 - 2000
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Preparing and provide business proposals or Quotation slip for all proposed customers for the marketing team
  • generating sales leads with supervised by the marketing manager
  • supporting marketing team in managing customer relationship
  • logging and progressing all new leads/potential sales enquires
  • making sales calls and handling enquiries from potential customers and agents
  • produce reports of marketing activities and result

Marketing staff

PT Niaga Leasing Corporation
DKI Jakarta , Indonesia
1997 - 1999
  • Responsible to increase new clients by creating and implementing innovative marketing strategies.
  • To develop network with new dealer & showroom
  • To fullfill the target achievement by target unit and amount disbursement
  • To maintain relationship with existing dealer and showroom by visiting , joint visit to clients with sales dealers/showroom to customers
  • to analyze risk/review the customer application from dealers and showroom
  • Responsible of in-putting the application, printing the contract and delivery to customer
  • maintain the collection for monthly payment

Marketing Staff

PT Asuransi Multi Artha Guna
DKI Jakarta , Indonesia
1994 - 1997
  • Achieved or surpassed monthly and yearly sales goals on consistent basis.
  • determined monthly collection targets for the company
  • maintain close relationship with customers (Leasing company : Bumiputera BOT Finance, Bira Finance, etc ; potential Agents , SME Brokers etc)
  • to handle business coming from direct customer and retail potential agents

Junior Underwriter

PT Lumbung Sari Insurance Broker
DKI Jakarta , Indonesia
1992 - 1994
  • Supported review and acceptance or denial of new or renewal business.
  • Met with customers, agents and brokers to negotiate coverage, price and service delivery.
  • To analyze risk (review) both for new and renewal business
  • maintain close relationship with customers
  • provided proposals for marketing team, agents, direct customers
  • conduct site survey (if necessary)

Administration Staff

PT Finex Corporindo
DKI Jakarta , Indonesia
1992 - 1992

to assist the marketing team to make business proposals for all proposed customers

responsible for all the adminitration work

Education

Diploma/Ahli Madya Asuransi - General Insurance

Trisakti Insurance Academy
DKI Jakarta, Indonesia
1989.07 - 1995.08

Skills

Excellent communication skills

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Accomplishments

  • Achieved 2022 Target Budget by completing GWP with accuracy and efficiency.
  • Collaborated with team of 32 Sales & Marketing pic (Nationwide) in the development of Projects of Digital Partners/Aggregator/Insuretech : Fuse, Qoala, PasarPolis, Cermati, OVO, Futuready , Lifepal & Projects Traveloka & JD.ID (Collaborated with Qoala).

Timeline

Head of Digital Agency

PT SOMPO Insurance Indonesia
2019.07 - Current

Senior Manager - Head of Marketing Office

PT SOMPO Insurance Indonesia
08.2016 - 07.2019

Branch Manager of Permata Hijau Branch

PT Asuransi AXA Indonesia (AGI)
12.2012 - 08.2016

Branch Manager of Tomang Branch

PT Zurich Insurance Indonesia
2011.01 - 2012.12

Diploma/Ahli Madya Asuransi - General Insurance

Trisakti Insurance Academy
1989.07 - 1995.08

Head of Financial Institution, Biz Dev Group

PT. Asuransi Allianz Utama Indonesia
2009 - 2011

Manager Multi Finance Relationship Biz Dev

PT. Asuransi Allianz Utama Indonesia
2007 - 2009

Account Manager Agency Relationship at Biz Dev

PT Asuransi Allianz Utama Indonesia
2004 - 2007

Marketing Officer at Biz Dev Division

PT. Asuransi Allianz Utama Indonesia
2000 - 2004

Marketing Administrator at Biz Dev Division

PT Asuransi Allianz Utama Indonesia
1999 - 2000

Marketing staff

PT Niaga Leasing Corporation
1997 - 1999

Marketing Staff

PT Asuransi Multi Artha Guna
1994 - 1997

Junior Underwriter

PT Lumbung Sari Insurance Broker
1992 - 1994

Administration Staff

PT Finex Corporindo
1992 - 1992
Dyah WulandariHead Of Digital Agency (Senior Manager)