Dylan Forest
Nampa
Summary
Dynamic customer service professional with extensive experience at Wells Fargo, excelling in conflict resolution and technical support. Proven track record in enhancing service delivery through data analysis and team training. Adept at managing customer relations and ensuring compliance with regulations, contributing to my team consistently achieving top tier status among the national pool of representatives.
Overview
2025
2025
years of professional experience
Work History
Premier Customer Service Representative
Wells Fargo
09.2016 - 12.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new hires on service best practices and company policies.
- Enhanced service delivery by collaborating with cross-functional teams.
- Identified trends from customer feedback and implemented service improvements.
- Assisted customers via phone with upselling and troubleshooting banking issues.
- Maintained compliance with risk management policies and federal regulations.
Delivery Driver
Domino's Pizza
2014 - 2016
- Ensured customer satisfaction by delivering pizzas and menu items promptly.
- Adhered to traffic regulations while operating delivery vehicle safely and efficiently.
- Handled cash transactions accurately, ensuring accountability in all financial dealings.
- Maintained delivery equipment cleanliness for optimal operational performance.
- Trained new drivers on delivery protocols and customer service best practices.
- Reported delivery issues and vehicle maintenance needs promptly to management.
Education
High School Diploma -
Antelope Valley High School
Lancaster, CASkills
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Conflict resolution
- Professional telephone demeanor
- Technical support
- Call center operations
- Microsoft outlook
- Follow-up skills
- Call management
- Team development trainer
Timeline
Premier Customer Service Representative
Wells Fargo
09.2016 - 12.2024
Delivery Driver
Domino's Pizza
2014 - 2016
High School Diploma -
Antelope Valley High School