Dylan Goehner
Boise
Summary
Dynamic leader with a proven track record at Epic Shine LLC, adept in staff supervision and customer service focus. Excelled in employee training and problem-solving, enhancing team performance and customer satisfaction. Skilled in conflict resolution and sales proficiency, consistently achieving targets. Demonstrates strong work ethic and leadership qualities, driving operational excellence.
Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.
With excellent leadership and communication skills, adept at managing team dynamics and workflow efficiency. Possesses solid understanding of operational procedures and quality control, paired with proficiency in scheduling and inventory management. Committed to driving team performance and ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Shift Lead
Epic Shine LLC
01.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Foundation Setter
Foundations LLC
07.2024 - 08.2024
- Moved, organized and prepared materials to accomplish jobs smoothly.
- Maintained equipment in good working order by inspecting components and performing basic repairs.
- Ensured adherence to safety protocols, maintaining a safe working environment for all staff members.
- Kept work areas orderly and clean for maximum productivity.
- Liaised with other departments, fostering strong communication channels for seamless operations.
- Collaborated with team members to optimize production schedules and meet deadlines.
- Conducted thorough quality inspections, identifying potential issues before they impacted final products.
- Reviewed blueprints and specifications prior to setting up equipment ensuring alignment with production requirements.
Sales Associate
Dicks Sporting Goods
09.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Communications
Boise State University
Boise, ID05-2026
High School Diploma -
Meridian High School
Meridian, ID06-2022
Skills
- Customer service focus
- Strong work ethic
- Employee training
- Problem-solving skills
- Mental toughness
- Listening skills
- Leadership qualities
- Conflict resolution
- Excellent people skills
- Staff supervision
- Sales proficiency
Timeline
Foundation Setter
Foundations LLC
07.2024 - 08.2024
Shift Lead
Epic Shine LLC
01.2023 - Current
Sales Associate
Dicks Sporting Goods
09.2022 - 12.2022
Bachelor of Arts - Communications
Boise State University
High School Diploma -
Meridian High School
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