Dzulfikri Oktada
Palembang Branch Manager
Palembang,LA
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Branch Manager Palembang
PT. Karya Jaya Samudera
2020.09 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Ops Manager
PT. Batam Fawwaz Manager
2018.05 - 2020.09
- Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Championed continuous improvement efforts, identifying and implementing best practices to elevate organizational performance.
Document Control Specialist
PT. Batam Rizieq Anamfillah
2017.05 - 2020.08
- Worked with internal staff to process documents and sent for closing.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Converted documents from one application to another.
Education
Bachelor of Science - Economic Management
2016-04
3.00 GPA
High School Diploma -
2011-06
- Minimum Average
Skills
Relationship building and management
MsOffice
Leadership skill
Presentasion skill
PPSAD
PPFTZ Piloting Online CEISA
Persuasive negotiation
Timeline
Branch Manager Palembang - PT. Karya Jaya Samudera
2020.09 - Current
Ops Manager - PT. Batam Fawwaz Manager
2018.05 - 2020.09
Document Control Specialist - PT. Batam Rizieq Anamfillah
2017.05 - 2020.08
STIE Perbanas - Bachelor of Science, Economic Management
Pondok Modern Darussalam Gontor - High School Diploma,