Richie Tjandra

I handled data management for Surveillance Dept & Business Control Division. I was participated with SMS Automation Project, CIF Data Migration Project, FX Backwash Checking Project, and Moving Office Project.

• Data readiness, preparing data, processing data to implement surveillance scenarios for both sales and operational surveillance, including data analysis to improve surveillance parameter to get sharper and targeted review result.
• Collaborate with cross functional units to promote data readiness. Including helping the other unit under Business Control (i.e Retail Assurance & Business Support) whenever the data is needed to support their function.
• Management information, provided regular or ad-hoc reports to surveillance department include management information for Leadership Team.
• Audit readiness, preparing data requested by Second Line, Internal Audit or Regulatory, as well helping for any queries during their checking.
• Participate process improvement and effectiveness by using, data processing, or data automation.

I have around 120 personal clients. I’m familiar with marketing, cold-calling, prospecting and networking activities. My sales target is IDR 2,5 billion per month and in average I was able to achieve target 80% - 98% per quarter. My biggest achievement is when I achieved the sales target of IDR 3 billion in March 2015.

• Calculated clients' available monthly income to meet debt obligations.
• Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
• Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.
• Responded to client concerns and questions about credit scores and methods to improve numbers.
• Interviewed clients by telephone or in-person to gather financial information.
• Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.

• Oversaw full cycle recruiting for 30 vacancies each quarter.
• Conducted 6 recruiting events to grow passive talent pipeline to prepare for future hiring needs.
• Hired employees and initiated new hire paperwork process.
• Make a year-end assessment report
• HR Budget
• Searching candidate
• Psychological test (conduct test)
• Interview candidate

• Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
• Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
• Organized shift meetings to communicate and resolve issues for night operations.
• Conducted inventory analysis to determine optimal stock levels..
• Oversaw employees and store functions on daily basis.
• Monitored cashiers' work and balanced registers to maintain strong financial controls.
• Coordinated merchandising displays, signage and sales enablement.