Ebrahim Albatati
Depok,Indonesia
Summary
Biomedical Engineering professional with over 10 years of practical experience in dental and sterilization equipment, maintenance, calibration, troubleshooting, preventive maintenance, technical support, and customer service. Currently based in Indonesia and available for suitable opportunities in education, science-related teaching, technical operations, biomedical equipment support, sales, or administrative/customer-facing roles. Strong background in research, analysis, communication, problem-solving, teamwork, and working under pressure. Native Arabic speaker with good English communication skills and the ability to adapt quickly to new work environments.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work history
Biomedical Engineer
MPS " Medical and Pharmaceutical Services "
Abha/Asir, Asir Region
2015.12 - 2026.04
- Installed, commissioned, operated, tested, and maintained medical and dental equipment in accordance with manufacturers’ requirements and safety standards.
- Performed preventive, routine, and corrective maintenance for dental units, sterilization systems, imaging devices, compressors, suction systems, handpieces, laboratory equipment, and related dental systems.
- Diagnosed technical faults, analysed equipment performance issues, and carried out required repair actions to restore functionality and reduce downtime.
- Inspected and tested equipment after installation or maintenance to ensure proper performance, operational safety, and end-user readiness.
- Provided technical support, after-sales service, and safe-operation guidance to healthcare customers, clinics, and end users.
- Coordinated with manufacturers and authorised agents regarding spare parts, technical updates, service procedures, and complex support cases.
- Trained users on the correct and safe operation of selected medical and dental devices, systems, and related software.
- Prepared technical service reports documenting equipment condition, faults, maintenance actions, spare parts, and corrective repairs.
- Completed certified technical and professional training with international dental equipment principals including MELAG, Dürr Dental, ACTEON, Vatech, Belmont, BEGO, Dentsply Sirona/Maillefer, NSK, and Renfert.
Sales Representative
Al-Arfaj commercial & imports co.
Jeddah, Mecca Region
2014.09 - 2014.12
- Identified prospects' needs and developed appropriate responses along with information on fitting products and services.
- Performed cold-calling and follow-ups with leads to secure new revenue.
Biomedical Engineer
AMG " AlTurky Medical Group "
Abha/Asir, Asir Region
2013.03 - 2014.08
- Diagnosed malfunctioning equipment and ordered parts to repair or replace non working ones.
- Inspected all laboratory and manufacturing equipment, and immediately sent any non-working devices out for repair.
- Administered safety tests to assess machinery and equipment and determine potential faults or issues needing repair.
- Completed scheduled services and installations, as well as preventive maintenance and calibration.
Customer Service Officer
Mobily
Abha, Asir Region
2012.12 - 2013.02
- Performed in-depth research to answer more complex questions.
- Handled customer Data updates to connect customer Sim cards with their ID's .
Education
Band of 5.0 -
IELTS
2025.01 - 2027.01
Bachelor of Science - Medical Instrument engineering
University Of Science and Technology
Sana'a2011-12
Skills
Medical and dental equipment maintenance
Equipment installation and commissioning
Preventive and corrective maintenance
Equipment troubleshooting and fault diagnosis
Equipment calibration and performance testing
Sterilization systems and autoclaves
Dental imaging equipment support
Technical support and after-sales service
User training and technical instruction
Service reporting and documentation
Equipment safety and risk assessment
Research, analysis and data review
Arabic and English communication
Customer service and relationship management
Persuasive selling and negotiation skills
Microsoft Office and computer literacy
Timeline
Band of 5.0 -
IELTS
2025.01 - 2027.01
Biomedical Engineer
MPS " Medical and Pharmaceutical Services "
2015.12 - 2026.04
Sales Representative
Al-Arfaj commercial & imports co.
2014.09 - 2014.12
Biomedical Engineer
AMG " AlTurky Medical Group "
2013.03 - 2014.08
Customer Service Officer
Mobily
2012.12 - 2013.02
Bachelor of Science - Medical Instrument engineering
University Of Science and Technology