EDI SUHENDRO
Kota Mataram
Summary
Experienced with leadership and strategic planning in high-stakes environments. Utilizes strong problem-solving and decision-making skills to drive operational success. Track record of effective team leadership and conflict resolution, ensuring mission objectives are met.
Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.
Professional in operational management with track record of driving efficient processes and optimizing performance. Adept at implementing strategies that align with organizational goals and fostering collaborative work environments. Known for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.
Overview
2
2
Languages
11
11
years of professional experience
Work History
RETAIL SALES OFFICER (RSO)
PT. SAMSUNG ELEKTRONIC INDONESIA
05.2025 - 04.2026
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate inventory levels through diligent stock management and regular audits.
- Trained and mentored new staff, enhancing team performance and customer engagement.
- Implemented promotional displays, boosting product visibility and increasing customer interest.
- Conducted daily sales analysis to identify trends and optimize product placement strategies.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
- Utilized point-of-sale systems to process transactions efficiently and maintain accurate sales records.
- Engaged with customers to gather feedback and enhance overall shopping experience.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
RETAIL SALES MARKETING OFFICER (RSMO)
PT. SAMSUNG ELECTRONIC INDONESIA
06.2018 - 12.2023
- Developed and executed marketing strategies that enhanced brand awareness and increased customer engagement.
- Leveraged customer feedback to refine service processes, enhancing customer satisfaction and loyalty.
- Implemented inventory management systems that streamlined stock levels and reduced shrinkage rates.
- Managed promotional events that successfully showcased new products, driving increased customer interest and sales.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Coordinated operations with other emergency service groups.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.
- Utilized market analysis tools to identify trends, resulting in targeted promotions and improved sales performance.
- Collaborated with cross-functional teams to optimize product displays, leading to increased foot traffic and conversions.
- Trained and mentored junior staff on retail best practices, fostering a knowledgeable and efficient sales team.
KEY ACCOUNT OFFICER (KAO)
PT. SAMSUNG ELECTRONIC INDONESIA
01.2023 - 04.2023
- Mengelola dan menjaga hubungan baik dengan account, memastikan kebutuhan pelanggan terpenuhi dengan baik, mengembangkan startegi untuk meningkatkan penjualan pada account serta bertanggung jawab terhadap pencapaian target penjualan. melakukan negosiasi harga, program kerjasama, memantau penjualan setiap account dan bekerjasama dengan tim internal seperti marketing, distribusi dan operasional untuk memastikan layanan terbaik kepada pelanggan. serta menganalisa tren pasar , kebutuhan pelanggan,aktivitas kompetitor untuk menyusun strategi penjualan. dan laporan evaluasi aktivitas account , kinerja secara berkala kepada manajemen.
SALES EXECUTIVE (SE)
PT. TELEKOM ARTHA MANDIRI (TAM)
03.2016 - 06.2018
- Developed and maintained strong customer relationships, enhancing client satisfaction and loyalty.
- Executed sales strategies to achieve quarterly targets, driving significant revenue growth.
- Conducted market analysis to identify new business opportunities, increasing market penetration and reach.
- Collaborated with cross-functional teams to streamline processes, improving operational efficiency and service delivery.
- Utilized CRM software to track sales activities and customer interactions, ensuring data accuracy and follow-up.
- Participated in product launches and promotional campaigns, effectively increasing brand awareness and sales.
- Analyzed competitive landscape and customer feedback, informing product development and strategic planning.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
CREDIT MARKETING OFFICER (CMO)
PT. BANK DANAMOND INDONESIA TBK
02.2015 - 02.2016
- Developed and executed targeted marketing campaigns, enhancing product awareness and customer engagement.
- Streamlined communication processes within the marketing team, fostering collaboration and project efficiency.
- Conducted competitor analysis to inform strategic decisions, ensuring competitive positioning and market relevance.
- Analyzed customer data to refine marketing strategies, improving campaign effectiveness and client retention.
- Collaborated with cross-functional teams to optimize credit product offerings, increasing sales opportunities.
- Led market research initiatives to identify trends, informing product development and promotional strategies.
Education
S1 - TEHNIK PERTANIAN
UNIVERSITAS MATARAM
MATARAM03.2015
Skills
Microsoft Word
Microsoft Excel
Market analysis
Relationship management
Team mentoring
Sales forecasting
Negotiation skills
Customer engagement
Team training
Promotional strategies
Timeline
RETAIL SALES OFFICER (RSO)
PT. SAMSUNG ELEKTRONIC INDONESIA
05.2025 - 04.2026
KEY ACCOUNT OFFICER (KAO)
PT. SAMSUNG ELECTRONIC INDONESIA
01.2023 - 04.2023
RETAIL SALES MARKETING OFFICER (RSMO)
PT. SAMSUNG ELECTRONIC INDONESIA
06.2018 - 12.2023
SALES EXECUTIVE (SE)
PT. TELEKOM ARTHA MANDIRI (TAM)
03.2016 - 06.2018
CREDIT MARKETING OFFICER (CMO)
PT. BANK DANAMOND INDONESIA TBK
02.2015 - 02.2016
S1 - TEHNIK PERTANIAN
UNIVERSITAS MATARAM