Dynamic leader with a proven track record at YouGov, adept in team leadership and strategic planning. Grew a team from 6 to 30, significantly enhancing operations and achieving over 200% growth in 5 years. Excelled in relationship building, elevating key clients to top 5 in the APAC region, with a standout 85% employee engagement rate in Indonesia.
Client Servicing
Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market place
Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
Identify and recommend enhanced and new services that answer clients' business needs
Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products
Provide product solutions and benefits to client business issues / opportunities by developing strategic initiatives
Develop plans to cross sell and introduce new services to current clients
Financial Management
Achieve revenue, profitability, quality, speed of delivery and productivity targets as assigned
Contribute to overall team plan by generating revenue and/or cost savings ideas
Functional / Technical
Maintain an accurate and up-to-date knowledge on research techniques and applications
Provide value-added analyses and respond to special requests
Manage data quality issues by overseeing data inquiry process
Recommend improvements in work processes within area of responsibility
Organizational Management and Development
Ensure alignment of operating systems and processes that will enable the division to achieve its overall business objectives
Work across functional business units to support organizational initiatives and business needs
Promote inter-departmental and inter-divisional communications and teamwork