Edwina Martin
Customer Service / Sales
Meridian
Summary
Dynamic and customer-focused professional with a dedicated work ethic and high quality hospitality knowledge and etiquette. Proven expertise in payment transaction processing and guest relations, consistently enhancing customer satisfaction. Recognized for maintaining high standards of cleanliness and efficiency in busy environments, contributing to increased sales and repeat business.
Overview
22
22
years of professional experience
3
3
Languages
Work History
Cashier
Albertson's
07.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Cashier
Extra Mile
08.2020 - 07.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Stocked, tagged and displayed merchandise as required.
Restaurant Server
Shari's Cafe and Pies
02.2022 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Restaurant Server
IHOP
01.2022 - 02.2023
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Restaurant Server
Elmer's Kitchen
11.2016 - 08.2020
- Stayed up-to-date on menu changes to help customers make food choices.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Restaurant Server / Cashier
Denny's Restaurants
11.2019 - 07.2020
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Greeted new customers, discussed specials, and took drink orders.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Prepped kitchen line by filling and restocking garnishes, plates, pitchers and other necessary items for each shift.
Restaurant Server
Big AL's Meridian
11.2017 - 11.2019
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Bussed and reset tables to keep dining room and work areas clean.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Restaurant Server
Moon's Kitchen Cafe
03.2015 - 11.2016
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Restaurant Server
Denny's Restaurants
05.2011 - 02.2012
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Restaurant Server
Taco Del Mar
07.2010 - 04.2011
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Restaurant Server
Mesa Taqueria
02.2009 - 02.2010
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Cocktail Waitress / New Hire Trainer
El Paraiso Club
11.2003 - 08.2009
- Assisted in training new cocktail waitresses on proper serving techniques, company policies and customer service best practices.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Demonstrated exceptional multitasking abilities under high-pressure situations while delivering outstanding customer service consistently.
- Collaborated with bartenders to ensure timely delivery of drinks to guests, improving overall efficiency.
- Enhanced guest experience with thorough knowledge of cocktail ingredients, preparation methods, and presentation.
- Monitored inventory levels and restocked supplies as needed, maintaining optimal workflow during peak hours.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
- Upheld strict safety standards by adhering to local alcohol regulations and checking identification when necessary.
Education
High School Diploma -
Carlos P. Garcia High School - Cubao
Quezon City, Metro Manila, Philippines 05.2001 -
Skills
Dedicated work ethic
Effective time management
Payment transaction processing
Order processing accuracy
Guest relations expertise
Menu recall proficiency
Strong organizational skills
Dining environment maintenance
Food safety compliance
Efficient service in busy dining environments
Quality control management
Organized food station preparation
Timeline
Cashier
Albertson's
07.2023 - Current
Restaurant Server
Shari's Cafe and Pies
02.2022 - 05.2023
Restaurant Server
IHOP
01.2022 - 02.2023
Cashier
Extra Mile
08.2020 - 07.2023
Restaurant Server / Cashier
Denny's Restaurants
11.2019 - 07.2020
Restaurant Server
Big AL's Meridian
11.2017 - 11.2019
Restaurant Server
Elmer's Kitchen
11.2016 - 08.2020
Restaurant Server
Moon's Kitchen Cafe
03.2015 - 11.2016
Restaurant Server
Denny's Restaurants
05.2011 - 02.2012
Restaurant Server
Taco Del Mar
07.2010 - 04.2011
Restaurant Server
Mesa Taqueria
02.2009 - 02.2010
Cocktail Waitress / New Hire Trainer
El Paraiso Club
11.2003 - 08.2009
High School Diploma -
Carlos P. Garcia High School - Cubao
05.2001 -
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