Traveling, Gardening, Watching Movies
Rizka Tunnisa
Senior Manager Business Solution
Jakarta Selatan,DKI Jakarta
Summary
Forward-thinking Senior Manager adept at managing teams of 50 employees with 20 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Seasoned Senior Manager knowledgeable about reporting, budget administration and compliance.
Successful at providing regular updates to executive leadership. Offering advanced planning, problem-solving and presentation skills developed over 10 years in business solution department.
Talented Senior Manager highly effective at facilitating communication between different areas to maximize team and business success. Focused on continuous business and professional improvement. Excellent of Negotiation, customer-centric and critical-thinking , problem- solving, decision-making, and management abilities.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Senior Manager, Strategy
350
Jakarta Selatan, DKI Jakarta
10.2021 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Launched new, robust business management software system, resulting in improved operational insight and planning.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Directed successful operational turnaround, eliminating over $[Amount] in debt.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Product Manager
350
Jakarta Selatan, DKI Jakarta
11.2018 - 11.2021
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Supported marketing teams, creating, deploying and optimizing campaigns for clients.
- Consulted with buying personnel to determine projected demand for products and services.
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Liaised with clients to develop deep understanding of business needs and current market landscape.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Reduced project downtime by inspecting products for quality and adherence to client requirements.
- Defined and analyzed metrics to measure product performance.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
- Directed planning, budgeting, vendor selection and quality assurance efforts.
- Assessed vendor products and maintained positive vendor relations.
- Managed benchmarks, product demonstrations and testimonials for performance evaluation.
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
- Championed customer experience through expert analyzation and communication.
- Coordinated design meetings and decisions across internal departments and teams.
- Coordinated project planning and execution with team members and team leads.
- Prioritized roadmap in order to achieve product goals and metrics.
- Consulted with product development teams to enhance products based on customer interest data.
- Set goals, formalized policies and enforced operational standards to maximize team performance and keep project on-task to achieve targets.
- Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
- Compiled product, market and customer data to generate informed sales and profit projections.
Business Development Manager
200
Jakarta Selatan, DKI Jakarta
11.2016 - 11.2018
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Implemented marketing strategies for stand-alone, fully integrated company, providing solutions to meet industry demands.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Worked with existing customers to increase purchases of products and services.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Organized and oversaw solid business portfolio bringing in 100% of revenue objective in one years.
- Collected data and performed customer needs analysis.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Consulted with product development teams to enhance products based on customer interest data.
- Applied strategic negotiation and sales closing skills to bring in new accounts.
- Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
- Represented company and promoted products at conferences and trade association meetings.
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Identified distributor challenges related to corporate service offerings in order to formulate potential solutions.
- Applied consultative selling techniques to prospect senior management to close business.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Created reports and presentations detailing business development activities.
- Compiled product, market and customer data to generate informed sales and profit projections.
- Devised SWOT analysis to create and execute business plan supporting achievement of established quotas.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Generated new business with marketing initiatives and strategic plans.
- Supported marketing teams, creating, deploying and optimizing campaigns for clients.
- Negotiated, prepared and signed contracts with clients.
- Performed research to uncover potential target areas, markets and industries.
- Directed successful SEO and link-building campaign to increase website's credibility and drive traffic.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
Account Manager
150
Jakarta Selatan, DKI Jakarta
10.2014 - 11.2016
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Educated clients on new Products or services and updated account information to maintain high standards of client service.
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Liaised between account holders and various departments.
- Capitalized on emerging trends in customer preferences and marketplaces.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
- Oversaw new business development and customer servicing.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Introduced new processes to improve account and market tracking for better data analysis.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Business Relations Representative
100
Jakarta Selatan, DKI Jakarta
11.2012 - 11.2014
- Prioritized tasks appropriately, juggling competing interests and variables with tact and organization.
- Upheld company restrictions and procedures, managing service setup and operation with compliance and customer satisfaction in mind.
- Managed calls in customer queue, exceeding expectations for outstanding call quality and expedited client service.
- Submitted account service terminations, upgrades, payment plans and relocation requests.
- Responded quickly to email and hand-written communication.
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
- Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
- Responded to requests for information from media or designated appropriate spokesperson or information source.
- Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
- Handled 100 calls per day to address customer inquiries and concerns.
- Monitored company inventory to keep stock levels and databases updated.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used Microsoft Word and other software tools to create documents and other communications.
- Created plans and communicated deadlines to ensure projects were completed on time.
Education
Bachelor of English Literature And Language -
Universitas Negeri Jakarta
Rawamangun 07.2004 - 08.2008
Skills
Strategic planning
undefinedInterests
Timeline
Senior Manager, Strategy
350
10.2021 - Current
Product Manager
350
11.2018 - 11.2021
Business Development Manager
200
11.2016 - 11.2018
Account Manager
150
10.2014 - 11.2016
Business Relations Representative
100
11.2012 - 11.2014
Bachelor of English Literature And Language -
Universitas Negeri Jakarta
07.2004 - 08.2008
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