E Jessica Ajeng Swandira
Surabaya
Summary
Detail-oriented banking professional skilled in managing customer transactions, cash drawer balancing, and cheque processing. Ensures accuracy in verifying identification and currency authenticity to safeguard customer funds. Delivers reliable service through effective communication and attention to detail, with a strong focus on resolving queries and enhancing customer satisfaction.
Overview
2
2
Languages
17
17
years of professional experience
Work History
Bank Teller
Prima Master Bank
03.2013 - 03.2026
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and transfers.
- Balanced cash drawer daily, ensuring accuracy in transactions and promptly reporting variances.
- Received cash and cheques for deposit, verified amounts and endorsements, and examined for counterfeit bills.
- Verified customer identification and account balances for cheque cashing transactions to maintain security and compliance.
- Streamlined customer transactions, ensuring smooth operations at single window service point.
- Maintained up-to-date knowledge of banking products, services, and best practices through continuous learning.
- Participated in regular training sessions, keeping up-to-date with banking policies and procedures.
- Prepared official cheques for customer and internal bank needs.
Administrative Assistant
Jena Mandiri Transport
01.2012 - 11.2012
- Processed expense claims and invoices to maintain accurate financial records and enable timely payments.
- Monitored office supplies inventory and placed orders to ensure uninterrupted operational flow.
- Photocopied documents for office use, ensuring high-quality reproductions of important files., updating files and faxing communications for staff.
Tour Leader (Part Time)
PIA Pariwisata Tour and Travel
06.2009 - 08.2010
- Kept close watch of guest activities to maintain group safety during tours.
- Educated guests about conservation strategies for specific locations.
- Maintained punctuality and professionalism in all interactions, creating a positive image of the tour company.
- Took photos and videos of tourists to capture travel destinations and preserve memorable experience.
Education
Higher National Diploma - Banking Management
University of Airlangga
Surabaya, Indonesia01-2011
Skills
- Banking operations
- Transaction processing
- Teller systems
- Cash handling
- Cash accuracy
- Currency authentication
- Document verification
- Official check processing
- Customer service
- Driving license
- Conflict resolution
- Effective communication
- Active listening
- Friendly demeanour
- Physical stamina
Languages
English
Elementary
A2
Korean
Beginner
A1
Interests
- Travelling
- Fangirling
Timeline
Bank Teller
Prima Master Bank
03.2013 - 03.2026
Administrative Assistant
Jena Mandiri Transport
01.2012 - 11.2012
Tour Leader (Part Time)
PIA Pariwisata Tour and Travel
06.2009 - 08.2010
Higher National Diploma - Banking Management
University of Airlangga