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Associate Principal Engineer

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Dynamic leader with a proven track record at PT. Prima Alloy Steel Universal Tbk, enhancing operational excellence and fostering organizational development. Mastered logistics management and team leadership, driving cost reduction strategies and cross-functional coordination. Achieved significant improvements in process efficiency and team productivity without exceeding a single numerical percentage.

Results-driven Full-Stack & DevOps Engineer with 10+ years of experience designing, developing, and optimizing scalable applications. Expertise in web and enterprise applications, working across the entire development lifecycle. Passionate about leveraging modern technologies like JavaScript, PHP, Elixir, and DevOps tools to deliver high-performance solutions. Strong team player with leadership skills, problem-solving abilities, and a drive for continuous learning.

Hardworking and passionate humanitarian worker with over seventeen years of experience in global health, emergency operations as well as and risk reduction programs in a various contexts.
Strong skills in project and team management, coordination, training facilitation, guideline, module and curriculum development, and volunteer mobilization. An adept multitasker able to handle simultaneous high-pressure and volatile situations with professionalism and efficiencies.

Enthusiastic Digital Marketing eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of copywring and training in Social Media Performance. Motivated to learn, grow and excel in Digital Marketing.

 Seasoned MarTech leader with 13+ years of experience driving customer success through onboarding, project management, and large-scale implementations. Successfully delivered 400+ projects across E-commerce, OTT, BFSI, OTA, and Payment Gateway industries, consistently aligning outcomes with client business goals.  Proven expertise in automation strategy, implementation, and optimization, leading cross-functional teams to deliver seamless onboarding experiences and measurable business impact. Adept at managing the full customer lifecycle from initial onboarding through training, adoption, and ongoing support, while tailoring solutions to meet unique client requirements.  Strong background in app/web integrations and customer engagement channels including email, SMS, IVR, APN, BPN, web/app messaging, and custom audience targeting. Recognized for building scalable processes, creating training collaterals, and empowering client teams through workshops and enablement programs.  Methodical, customer-centric, and growth-driven leader with a demonstrated ability to translate technical capabilities into business outcomes at enterprise scale. 

Results-driven Customer Success Manager with a strong track record of managing enterprise SaaS accounts, ensuring customer satisfaction, and driving product adoption and retention. Currently overseeing a portfolio worth over $14M in ATR, supporting clients using Process Runner and Atlas CRM. Proven expertise in onboarding, renewals, escalations, and aligning customer goals with business outcomes through strategic account planning. Skilled in stakeholder communication, cross-functional collaboration, and leveraging tools like Salesforce, Excel, and Power BI for reporting and insights. Adept at navigating complex customer environments and delivering long-term value through proactive support and solution-oriented engagement. Seeking a CSM role in a forward-thinking organization, with a focus on opportunities in the Middle East.

Senior Customer Success Manager with 8+ years of B2B SaaS experience, specializing in enterprise account management, onboarding, retention, and expansion. Expert in leveraging Salesforce, customer health data, and cross-functional collaboration to reduce churn, improve CSAT, and drive measurable business growth.

Customer Success Manager with 6+ years of experience supporting SaaS customers across onboarding, adoption, renewals, and retention. Experienced in managing medium-sized portfolios and driving customer outcomes through proactive communication, data analysis, and strong CRM discipline.

Eka Larasati Oktaviani

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Bachelor of Science - Education Science

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Bachelor of Science - Education Science

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